Good afternoon, I ran into a problem. After updating ios or turning on the phone after a complete discharge, the apple id of the old owner is checked, I was told that most likely the problem is related to some application that was installed from another Apple id, how can I understand which application it is or what is better to do so as not to there was a similar request
[Image Edited by Moderator to Remove Personal Information]
iPhone XS Max, iOS 16
Your fundamental problem is that the phone was not properly reset by the previous owner, and you may have other problems going forward if the previous owner did not follow these instructions→What to do before selling or giving away your iPhone, iPad, or iPod touch.
For now you should delete all apps that you didn’t add yourself, then repurchase the ones you want.
Your fundamental problem is that the phone was not properly reset by the previous owner, and you may have other problems going forward if the previous owner did not follow these instructions→What to do before selling or giving away your iPhone, iPad, or iPod touch.
For now you should delete all apps that you didn’t add yourself, then repurchase the ones you want.
Hi pr1yez, We appreciate you reaching out to us.
We’d like to gather additional details that may help us be in a better position to assist you.
What happens if you select the "Not now" button?
What happens if you select the "Settings" button?
It is likely that the previous owner did not perform the steps in the article below.
What to do before you sell, give away, or trade in your iPhone or iPad
While there is no easy way to determine which app it is that is acquired by the previous owner's Apple ID, you can use the steps in the article below to check which apps you've downloaded.
Redownload apps and games from Apple
If you see an app on your device that is not on your list of downloaded apps, please try to delete it.
Take care!
Greetings pr1yez,
Thanks for verifying.
You can view your purchase history to determine the apps you've downloaded, and then compare that to the apps on your iPhone. That may help you narrow down which app was not downloaded with your Apple ID.
View your purchase history for the App Store, iTunes Store, and other Apple media services
"On your iPhone or iPad
Kind regards
When I bought the phone I checked the apps, there were none, that's the whole point.
There are a few questions
1.Maybe you need to uninstall all the standard apps and install them again, maybe that's the problem? 1. Maybe you need to uninstall and reinstall all the standard apps, maybe that's the problem?
2. Is it necessary to enter the Apple id at least once (is there such a possibility) and then it will disappear or will it be asked again?
One more thing, I bought the phone conditionally not from the owner but through another girl, she cleaned the phone manually and told me that I can not reset it to factory settings to be able to make calls. And the apple id check is coming from the girl who cleaned the phone, not the phone owner (I logged out of all phone owner accounts). Here I do not understand what to do, because in fact the owner's data does not exist, but comes check, I think it may be due to the fact that, the girl who was engaged in cleaning the phone, went to your apple id, installed applications, then left the account and therefore asked to check the apple id?
Good afternoon, if I press the "Not now" button, nothing happens and I continue to use the device, if I press the "Settings" button, I am prompted to enter the old owner's apple id password.
Apple id verification
