IOS Update 16

Question

lhagg21 Author

Level 1

4 points

IOS Update 16

Updated both of my sons phones to 16, and both are experiencing problems with cellular connectivity.

Error states:

Cellular Issue

Your iPhone is currently unable to access cellular data or make and receive calls or messages.

We’ve tried all the reboots and resets but to no avail. Went to AT&T and they swapped out the sim card, but that did not work, and they verified nothing wrong with the account. Our other family member phones are working fine but have not been updated.

Now they can only use them

on wifi yet we’re paying for cellular. AT&T advised it’s an “Apple Issue”.

Is this just a marketing tactic to get people to upgrade their phones? Really bad timing if so!

Please help!

iPhone XR

Posted on Dec 14, 2022 4:43 PM

Reply

Answer 1

lexOS1

Community Specialist

Dec 17, 2022 1:15 PM in response to lhagg21

Hi lhagg21,

Thank you for participating in the Apple Support Communities.If you are having issues using cellular data on your iPhone, here are a few steps to try to see if they help:

1. Restart your iPhone to see if the issue persists: Restart your iPhone - Apple Support

2. Try the steps here to see if they help: If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support

3. If you need further support, reach out to Apple Support here:Contact - Official Apple Support

Have a great day.

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IOS Update 16

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