AirPods Case Charge Shown As 0% After iOS 16.2 Update

Hi LyrauKen, welcome to the Apple community

I hope you are doing well 🤗

I invite you to try this :

1/ Put your AirPods in their charging case, and close the lid.

2/ Wait 30 seconds.

3/ Open the lid of your charging case.

4/ With your AirPods in your ears and connected to your iPhone, iPad, or iPod touch, go to Settings > Bluetooth, or Settings > [your AirPods], and tap the More Info button next to your AirPods. If you don't see your AirPods in Settings > Bluetooth or in Settings > [your AirPods], just go to the next step.

5/ Tap Forget This Device, and tap again to confirm.

6/ With the lid open, press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*

7/ Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone, iPad, or iPod touch. Follow the steps on your device's screen.

-If your AirPods won't connect - Apple Support

-If your left or right AirPod isn't working - Apple Support

-If your AirPods won’t charge - Apple Support

-How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support

-How to reset your AirPods and AirPods Pro - Apple Support

If the issue is not resolved, feel free to come back to us or contact Apple support for more information.

Apple support is available here: Apple Support

See you soon👋

Julio

Hi All,

Same issue with iOS 16.2 upgrade. Hard reset or forget and re-add the device doesn’t help here. The conflict is from the OS/widget not from the device.

if anyone has got recommendations let me know.

I have visited the apple store and saw that there are a lot of people suffering from the same problem including me. My AirPods are tested and there is nothing wrong with the hardware. I talked with the other people in there and they all got the same answer that there is no problem with the hardware.

Exactly the same issue here with AirPods gen 2 and AirPods Pro gen 1 (and iPhone 12 with iOS 16.2). I’m guessing we need to wait for a software update. But it’s quite annoying.

Soft and hard reset didn’t work. I’ll try letting the case reach 0% tough.

Hello,

I am having the same issue after the update. Resetting my AirPods Pro 1 doesn’t fix the issue. It does seem like a bug in iOS 16.2 to me.

Hi there, I had the same issue after updating. But after I forgot to charge the case and it actually went down to 0%, it seems to show the correct values now. Although it might not be the healthiest solution for your case's battery.

I'm using an iPhone 11 and AirPods Pro 1st gen.

Maybe it works for you as well.

I am having the same issue. I tried pairing and re-pairing which solved the issue temporarily but it keeps happening again. Apple please fix this problem. You act like Apple products are perfect but obviously there are bugs that need to be fixed.

You could try restarting your phone by holding the power button and volume up or down (if you use an older iphone it's power and the home button) and see if that fixes it.

If not we should for an update because it is probably a software side problem.

Yes I have experienced the same exact problem with my AirPods Pro (MagSafe). I decided to go to the Apple Store to solve this problem. The staff even checked the problem when they connected it to their iPad. Instead they gave me a replacement AirPods Pro but when I came home I still faced the same issue. I think it’s software related. Hopefully an update should come soon because it’s frustrating not knowing the percentage of the case.

After noticing this issue after the last update, it suddenly resolved itself. I have no idea what, if anything, I did to correct the problem, but I'm seeing the accurate battery case percentage again.

Have you updated to 16.3 yet? I believe it was fixed With this update. I would definitely Update to 16.3 and do a restart of you AirPods as well. Maybe try turning off Bluetooth and forgetting the air pods and then reconnecting them to see if that helps.

Same issue here. This happened to my AirPods Pro 2nd gen and it’s completely dead and been on the charger 3 days. I went back to my AirPods Pro Gen 1 and they are now having the same issue and the case and charger are dead. For my Pro Gen 2 they were unable to identify the serial number to do any support over the phone and I purchased through BestBuy. Apple has no answers so I will have to visit an Apple Store. I am on the current AirPod firmware for both AirPods and the pro gen 2 case.

I have done multiple resets and multiple chargers. Including a qi certified and Apple Watch charge. I’ve also cleaned everything as per the apple guide.

I have also tried the tip to turn off the find my function both for the AirPods and altogether with no luck. My AirPods Pro 2nd gen started with this issue less than 3 weeks after purchase. I’ve read that several people have had their AirPods replaced upwards of 3 times with the same issue. This has to be a software bug.

Hi Julio. I am experiencing the same issue but with Airpods Pro 1st Gen. Hard resetting them as you suggested didn't fixed the issue.

Exact same issue here, which started with latest update. Widget shows charging case battery at 0% no matter what its actual level is. Clearly a bug.

Hi !

I have tried but the issue is still there in my iPhone and IPad running ios 16.2 and iPadOS 16.2 respectively.

This issue is observed post updating to ios 16.2 and iPad OS 16.2