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im4 Author

Level 1

0 points

Apple Store / ID balance keeps getting rejected

I’ve tried many many times to buy AirPods using my account credit. I keep getting error messages that my credit card has been declined or my payment authorization failed. My credit card information is populated. I’ve been passed from sales to customer service to technical support and back to sales. They all acknowledge my credit balance but no one can fix the problem. I was escalated to a ‘boss request’ but all I got was hold music for 1 hr and 7 minutes until the line disconnected. Is there someone at Apple who can solve. This is a maddening and terrible customer experience.

Posted on Dec 15, 2022 7:20 PM

Top-ranking reply

Limnos

Level 10

420,631 points

Posted on Dec 15, 2022 7:42 PM

Hi im4,

I'm sorry you're having a frustrating time with Apple support but realize that the people on this forum have no access to you accounts. In fact most of us are just customers like you, helping others where we can. The only thing I can do is to refer you back to Apple Support.

Contact Apple. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support

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Apple Store / ID balance keeps getting rejected

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