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iPhone Face ID problem detected

What does it means if a problem is detected with my true depth camera after it fell


[Re-Titled by Moderator]

iPhone X, iOS 16

Posted on Dec 16, 2022 2:29 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 16, 2022 4:28 PM

Hhectic wrote:

What does it means if a problem is detected with my true depth camera after it fell


It probably means your TrueDepth camera or related hardware has failed, given the drop.


You can and probably already have followed the steps in the Related Article link that got you here, but the symptoms and the drop probably means that a hardware repair or replacement is ahead, if you want Face ID working again.


That then means a discussion of your options and alternatives with Apple Support.


Use the Support link in the lower left corner of this webpage.

2 replies
Question marked as Top-ranking reply

Dec 16, 2022 4:28 PM in response to Hhectic

Hhectic wrote:

What does it means if a problem is detected with my true depth camera after it fell


It probably means your TrueDepth camera or related hardware has failed, given the drop.


You can and probably already have followed the steps in the Related Article link that got you here, but the symptoms and the drop probably means that a hardware repair or replacement is ahead, if you want Face ID working again.


That then means a discussion of your options and alternatives with Apple Support.


Use the Support link in the lower left corner of this webpage.

iPhone Face ID problem detected

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