Ventura 13.1 on MacBook Air M2 - Can not log out form my Apple ID

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Level 1

9 points

Ventura 13.1 on MacBook Air M2 - Can not log out form my Apple ID

Hi there,

does any one have the same issue after upgrading to MacOS Ventura 13.1?

I want to log out my Apple ID form the laptop and re log in but when I get to system settings and I click on my name (Apple ID), the information load very slow and not completely and I can not scroll down to the bottom of the form to click on log out.

I tried over and over and it is not working. I managed only once to get to the bottom after many tries and once I clicked on the log out button the system just hanged there for a while with the spinning wheel and then nothing happened and the form turned completely blank.

The few times some information loaded, I click on iCloud and I noticed that the settings for "Private Relay" keeps in status "loading" ... which is very weird. Can not get to that setting and disable this feature.

I tried to log out using '"find my" and log the system out form there, but the only option I have then on my Mac is just to try to log in again... there is no option to log out completely.

Is there any bug about it? I could not find anything and I do not have "Screen time" enabled... I saw on other posts that could block the logging out.

Thank you for suggestions.

Regards

GG

MacBook Air Apple Silicon

Posted on Dec 19, 2022 2:00 AM

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Answer 1

Top-ranking reply

hamzisse

Level 1

23 points

Dec 20, 2022 1:37 AM in response to Gianguido

I had the same issue. Apparently Private Relay hangs on loading that's why. To solve the problem first close the system setting and open it. Go quickly to you ID then iCloud settings and turn of Private Relay. After that you'll no longer have the problem

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Answer 2

Gianguido Author

Level 1

9 points

Dec 19, 2022 9:23 AM in response to pogster

Hi there,

thank you for taking time to reply. Shut down and re start did jot solve the issue at all.

I would like to have feedback from anyone who has the same problem and maybe get someone from Apple to look into it.

Thank you

gG

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Answer 3

Gianguido Author

Level 1

9 points

Dec 20, 2022 3:43 AM in response to hamzisse

GREAT. I tried earlier but I was not fast enough :)

I clicked away very fast and managed to get to the disable Private Relay screen on time before the whole set up froze and wiped away any setting.

I managed to switch off private relay which was not working any more... I believe because of scripting that Sophos antivirus released lately... and system is now responding properly.

Thank you for suggestion.

Cheers

GG

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Answer 4

Gianguido Author

Level 1

9 points

Dec 20, 2022 1:02 PM in response to Mikeykt

Hi 👋,

I had to try several times. You need to be very fast in clicking on iCloud menu then Private Relay. Just click on the options once, there is quite a delay.

Even at the end of the process when you get the final pop up, you click but feels like nothing happens but all is saved… I just waited a bit.

Pity Private Relay is off now. Hopefully a fix will come out soon.

Good luck 🍀

GG

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Answer 5

pogster

Level 5

4,271 points

Dec 19, 2022 9:05 AM in response to Gianguido

Not sure what to tell you. The first thing I'd do is to shut down (turn off) the Air and then restart it and see if that helps. Doing so often clears any 'bugs' that might be causing issues.

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