You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Phone was stolen.

Hello, my phone was stole in december 12, and today i received a message, where my phone was, i clicked a link in message, then the message didint showed a location.

How do I need to check where the phone is? Find my shows that i need to set up my phone.

iPhone 13, iOS 16

Posted on Dec 19, 2022 7:07 AM

Reply
4 replies

Dec 20, 2022 6:29 PM in response to emilijaddd

Hi emilijaddd,


Thanks for posting in Apple Support Communities! You may have received a phishing attempt to remove your device from your account. If you no longer see your device when signing in to your account, your account may have been compromised. Follow the steps here if that's the case:


  1. "Sign in to your Apple ID account page. If you can't sign in or you receive a message that the account is locked when you try to sign in, try to reset or unlock your account.
  2. Change your Apple ID password and choose a strong password.
  3. Review all the personal and security information in your account. Update any information that isn't correct or that you don’t recognize, including:
    • Your name.
    • Your primary Apple ID email address.* If you need to change your email addressupdate the features and services that you use with Apple ID, so that each one is using your updated Apple ID.
    • All alternate email addresses, rescue email addresses, and phone numbers. 
    • The devices that are associated with your Apple ID, if you've already set up two-factor authentication.
    • Security questions and answers. If you think they might be easy to guess, you should change your security questions.
  1. Check with your email address* provider to make sure that you control every email address associated with your Apple ID. If you don't control the email addresses associated with the Apple ID, you should change the password for the email address or use a different email address. 
  2. Set up two-factor authentication for your Apple ID. This additional security feature is designed to prevent anyone from accessing your account, even if they know your password."

-If you think your Apple ID has been compromised


Find more about phishing attempts here: Recognize and avoid phishing messages, phony support calls, and other scams.

If you need further assistance, contact Apple Support.


Cheers!

Phone was stolen.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.