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No sound in Instagram on iPhone IOS 16.1.2

No sound in Instagram on iPhone IOS 16.1.2. Tried removing app and re-installing. Tried re-starting phone.

Windows, Windows 10

Posted on Dec 19, 2022 4:16 PM

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Question marked as Best reply

Posted on Dec 21, 2022 10:29 AM

Hey BUNNYBROWN,


If this is only happening within the Instagram app, double-check the app sound settings to see if that resolves the issue. If not, you'll want to reach out to the app developer to look into this more with you: How to contact an app developer - Apple Support


If instead this is happening over your entire iPhone, these steps can help with sound issues: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support


Follow these steps

1. If your device has a Ring/Silent switch, move the switch forward—toward the device's display—so that orange isn't showing. If you're using an iPad, you can also swipe down from the top-right corner to open Control Center and make sure that Silent Mode is off. 
iPhone ring/silent switch

2. Open Settings > Focus > Do Not Disturb and make sure that Do Not Disturb is off.

Contact Apple Support
If you checked the sound settings and your device still has sound issues, contact Apple Support to discuss service options.

If you want to try more steps on your own

If you prefer, here are some more steps you can try on your own. After following these steps, you might still need to contact Apple Support to discuss service options.

1. Remove all screen protectors, films, or cases from your device. 
2. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty. 
3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.
4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.
5. If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location.


Thanks and take care.

2 replies
Question marked as Best reply

Dec 21, 2022 10:29 AM in response to BUNNYBROWN

Hey BUNNYBROWN,


If this is only happening within the Instagram app, double-check the app sound settings to see if that resolves the issue. If not, you'll want to reach out to the app developer to look into this more with you: How to contact an app developer - Apple Support


If instead this is happening over your entire iPhone, these steps can help with sound issues: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support


Follow these steps

1. If your device has a Ring/Silent switch, move the switch forward—toward the device's display—so that orange isn't showing. If you're using an iPad, you can also swipe down from the top-right corner to open Control Center and make sure that Silent Mode is off. 
iPhone ring/silent switch

2. Open Settings > Focus > Do Not Disturb and make sure that Do Not Disturb is off.

Contact Apple Support
If you checked the sound settings and your device still has sound issues, contact Apple Support to discuss service options.

If you want to try more steps on your own

If you prefer, here are some more steps you can try on your own. After following these steps, you might still need to contact Apple Support to discuss service options.

1. Remove all screen protectors, films, or cases from your device. 
2. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty. 
3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.
4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.
5. If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location.


Thanks and take care.

No sound in Instagram on iPhone IOS 16.1.2

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