Apple Screen Time app limits not working

Yep, I’ve also wasted many hours on phone to Apple Support, they have taken screen recordings of both our devices and have engaged the software engineers…..haven’t heard anything back for over 2 weeks despite my follow up. Not holding out for any fix unfortunately. Very disappointed with Apple & doesn’t seem a priority.

My child's iphone 11, same screen time problems. App limit changes ever othrt day, sreen time no where near accurate, and resets itself. New phone, updated OS, reset settings. Deleted settings, and put in again. Nothing works.

I thought that might be it but she only has some school apps selected for "always allowed". In the breakdown, YouTube was on for 13hrs and that is definately not on alway allowed.

Also, the stats say she had 52 mins on Facebook but she doesn't have Facebook. I'm really confused

We’ve reset things multiple times now. This is an important issue in our household with 5 kids. I love Apple, but we may move on if this isn’t resolved. It is very annoying having to reset all the controls several times a week. More frustrating that it’s a known issue and they haven’t resolved it.

Pretty much. I exhausted myself September to January. Multiple Diagnostics on ALL devices. Told it’s a known issue. Then crickets.

They sold us a Family Settings platform. Now that it’s been broken SEVEN months they have their fingers in their ears and their mouths keep saying, “Lalalalalalalaalala, I CANNN’TT HEAR YOU!”

Same to us. Our son would able to bypass screen time and content and privacy restrictions like nothing no matter what I did. I’ve changed my passcode so many times but nothing works. Still not sure how he would able to bypass those restrictions. Very frustrating. Please help.

I have 4 kids on devices, will be 5 at some point and I am BEYOND frustrated reading how long people have been telling Apple that there’s an issue with screen time and nothing has been done. It’s been years at this point. I’m having one kids just absolutely not work at all anymore and another just disappears all the time. It’s insane that such a huge safety feature is so unreliable with Apple. Extremely disappointing.

I’ve tried. They do a fantastic job of burying the tweets. 😑

If this was a known issue to the public they would do more about it. it is shameful and against everything they sold us regarding screen time.

Yep, I'm beyond frustrated too. Spoke to multiple Apple "senior technicians" and all re-assured that they would escalate and fix with software engineers, then crickets.....no contact for weeks! Also, my 13yo has now taken himself off family sharing....how can this happen if he is linked to my parental controls??

Does anyone in this community have the time, inclination and connections to start talking to a publication (CNET, local media, Wired, Mashable, etc....) about this issue? If an article about this starts appearing in peoples' news feeds, I feel like Apple might actually do something about it. Until then we're collectively yelling into the void.

Just found this thread. I thought I was going crazy. I limited my daughters snap app to 1 hour and she has used it for 4 today!! This is ridiculous. Screen time never works either. Everyday it’s erased.

It won't work. They told me that too and nothing. I mean it worked for a bit and then goes back to not working. The other day, I couldn't get the app limits to work at all. I mean the settings said they were on but on my kid's phone all apps were unlocked. Maybe one day..

Wow, can’t believe I just found this thread. I’ve been dealing with this issue for 9+ months, many calls with support, promises of fixes coming, dozens of hours research, and still stuck. This feels like a support group.

the strange thing is that it seems like the issue is mainly happening on one of my 3 kids accounts. He has the strongest screen addiction so it’s almost like he has figured out how to make his app limits glitch. I have no idea, so lost and angry at this point. What kind of company is Apple?!?

not to mention the time that my kids figured out how to turn off Ask To Buy and my ) year old unknowingly spent $7k in the App Store that apple refused to refund and I had to fight w my bank for 3 months to submit chargebacks.

Apple is turning into an evil dystopian corporation.

I’m wondering if anyone has had any luck getting this fixed. I have tried all the things posted including resets. And nothing. It seems to be getting worse. Not only do downtime settings disappear overnight but app limits that once worked fine are not. When I log into settings it says there is an app limit, for example YouTube one hour, but my child is on it far longer than that. App limit is not cutting off at said time. This is beyond frustrating.

Downtime working fine here.

App Limits still shaky. Trying to delete the old ones to create new limits.

Old ones keep popping right back. One of them says not to block.

Basic things are still very hard to get right obviously