not charging

Ipad pro (8 years old? model A1652 - 12.9" with a sim) shows battery drained so i start charging it. Doesn't charge. Check plugs, sockets, swap chargers, clean ports etc. Nothing. Tried reset with home button and on off switch at top. Nothing Then it's 100% charged as if by magic. Open it up. 20 seconds later back to completely flat battery and the please charge me picture. Tried DFU (?) reset. Nothing. Plugged it into iMac. Nothing. Suddenly out of nowhere shows 100 % again - I try to reset it - dies before I get there.


I log on to this forum. Two step identification wakes up what was a dead iPad pro with tragic charge me picture. I have asked it to reset from inside settings, general etc.


What is going on and how do I stop it?


It's now reset. Still going after 3 or four minutes. Mustn't get my hopes up

iPad Pro, 12.9-inch, 6th Gen, Cell 5G

Posted on Dec 20, 2022 6:34 AM

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Question marked as Top-ranking reply

Posted on Dec 20, 2022 7:32 AM

As described, the iPad battery has failed - and cannot hold charge.


These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.


Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


If within warranty, the iPad will likely be replaced with a renewed iPad of the same model and specification. If you have benefit of an active AppleCare+ plan, the iPad/battery will be replaced.



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1 reply
Question marked as Top-ranking reply

Dec 20, 2022 7:32 AM in response to JanCurrie

As described, the iPad battery has failed - and cannot hold charge.


These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.


Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


If within warranty, the iPad will likely be replaced with a renewed iPad of the same model and specification. If you have benefit of an active AppleCare+ plan, the iPad/battery will be replaced.



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not charging

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