Trying to transfer eSIM to my phone; thinks that I am transferring my physical SIM.

Hello Apple community,


I am trying to transfer an eSIM from one of my old phones to my phone, and I have a physical SIM in my old phone that isn’t activated. However, when I try to transfer it, it says, “SIM not supported. Your SIM cannot be transferrered into an eSIM. Contact your cellular company for support.” I don’t have a QR code for that eSIM, and I did try to eject my physical SIM from the phone and transferring it again, but it still said the same message. How do I transfer my eSIM WITHOUT trying to transfer my physical SIM?

iPhone XR

Posted on Dec 20, 2022 1:42 PM

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1 reply

Dec 20, 2022 2:09 PM in response to Dennexal

Dennexal wrote:

Hello Apple community,

I am trying to transfer an eSIM from one of my old phones to my phone, and I have a physical SIM in my old phone that isn’t activated. However, when I try to transfer it, it says, “SIM not supported. Your SIM cannot be transferrered into an eSIM. Contact your cellular company for support.” I don’t have a QR code for that eSIM, and I did try to eject my physical SIM from the phone and transferring it again, but it still said the same message. How do I transfer my eSIM WITHOUT trying to transfer my physical SIM?

Per your post "Contact your cellulae company for support"

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Trying to transfer eSIM to my phone; thinks that I am transferring my physical SIM.

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