Apple Event: May 7th at 7 am PT
I know there is an issue with Hyundai and Apple CarPlay. Has anyone heard when this will be resolved?? My apple car play disconnects anywhere from 15 - 30 times within a 30 minute drive. I've done ALL the suggested steps Apple has given and my Hyundai Dealer last week noted that there was an issue both companies were working on but nothing about timeline. I never had this issue with my 2017 Santa Fe but with my 2022 Tucson its been awful.
iPhone 13 Pro Max
Hey Clayton Kolb,
We'd be happy to help out. If it's disconnecting during use make sure no accessories attached to your iPhone is causing any issues. If the issue persists after ruling that out, the following steps are best equipped to assist with issues using CarPlay.
If CarPlay doesn't work like you expect, learn what to do.
First, make sure that your country or region supports CarPlay and that your car supports CarPlay. If you're unsure if your car supports CarPlay, contact the vehicle manufacturer.
Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps — checking CarPlay after each step:
1. Check your connection to your CarPlay stereo:
• If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
• If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.
2. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
3. Restart your iPhone and your car.
4. Make sure that Siri is on.
5. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
6. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
7. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.
If you still have issues connecting to CarPlay, contact Apple Support.
This is outlined in more detail here: If you need help with CarPlay
We hope this helps out.
Take care!
Hey Clayton Kolb,
We'd be happy to help out. If it's disconnecting during use make sure no accessories attached to your iPhone is causing any issues. If the issue persists after ruling that out, the following steps are best equipped to assist with issues using CarPlay.
If CarPlay doesn't work like you expect, learn what to do.
First, make sure that your country or region supports CarPlay and that your car supports CarPlay. If you're unsure if your car supports CarPlay, contact the vehicle manufacturer.
Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps — checking CarPlay after each step:
1. Check your connection to your CarPlay stereo:
• If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
• If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.
2. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
3. Restart your iPhone and your car.
4. Make sure that Siri is on.
5. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
6. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
7. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.
If you still have issues connecting to CarPlay, contact Apple Support.
This is outlined in more detail here: If you need help with CarPlay
We hope this helps out.
Take care!
Hyundai and Apple CarPlay Issues
