Pink screen crashes, boot loop, bricked | MacBook Air M1 2020 | Please help, because Apple doesn‘t :/
Hi everyone,
In May 2021 I bought a MacBook Air M1 as a second device for travel. It‘s been a horrible experience so far.
Shortly after the purchase the device started to repeatedly crash with a pink screen, often when CPU usage was high. The error message said this was a kernel panic. It was annoying but didn‘t happen too often, so I assumed it would disappear with a new OS update.
But then it crashed again and it was in a loop, booted to the Apple logo and then crashed again, and again, and again. I had to let it run out of battery, since it didn‘t even react to the power button. I went to the Apple store, it was sent in for repair and I received it back. I learned later, that they did just restore the firmware but nothing else. It worked for a couple of months, with minor crashes, but then the same thing happened again. Pink screen, loop, bricked.
I went to the Genius Bar and they restored the firmware again and told me it would be the software I use that causes the issue. Since it‘s just my travel device it wasn‘t full of fancy software, just the basic stuff that millions of people use. But I set it up again, without any backup and without installing any piece of software — not even a plug-in. And now it crashed again… I can‘t even restore the firmware myself in DFU mode, because it crashes when trying to install.
I don‘t know what to do and Apple doesn‘t really help. It‘s the worst service experience I‘ve ever experienced with Apple.
What would you do? Genius Bar, again?
MacBook Air 13″, 13.0
