Freeform not syncing across ipad, iphone and Mac

Freeform i not syncing across my devices - ipad, iphone and Mac. All board changes remain just on the device I have made the changes to.


Posted on Dec 21, 2022 12:27 PM

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Posted on Dec 21, 2022 2:27 PM

Three suggestions:

1 - Make sure all 3 devices have been updated to the latest OS versions.

2 - Make sure all 3 devices are logged into the same Apple ID account.

3 - If using a VPN on any of the devices, try it with the VPN disabled on any/all of them.


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54 replies

Feb 1, 2024 3:12 PM in response to Jai On Apple

I seem to be able to fix a 'no sync' issue by turning it off on my iCloud account and then turning it on again (and worse, sometimes, by having to sign out completely) - both of which is an absolute pain. Perhaps even worse here is that, elements I use my iPad for (e.g. hand drawing etc... with Apple Pencil) don't always sync properly while other elements (like the insertion of photos) do. I absolutely love the concept of the App for story boarding etc.. and it has huge potential for collaboration on creative projects, but fixing the sync issues is critical for me if I'm going to rely on it.

Feb 5, 2023 6:06 PM in response to Jai On Apple

Do not turn off Freeform on iCloud on the device with the latest version of the board! I have synching issues too - MacBook Freeform board to iPhone. The latesd version of my board was on my MacBook and NOT synching to my iPhone so I turned off Freeform in iCloud on my MacBook and turned it on again (thinking it would reset the connection), only to find that the synching only took place from iPhone to MacBook. So I lost all my updated work and was left the old version of the board which was on my iPhone!

Lesson I learned here is to send the latest version of the board to pdf if complete, or always make two copies of the board, one with a different title (which totally rules out the convenience of synching tho).

I hope the developers fix this problem soon. I use Freeform for work!

Jan 9, 2023 11:06 PM in response to Tezza17

Yes, this. Also had this issue (Mac boards/updates weren't syncing over to the iPad) - turning iCloud sync for Freeform off, restarting the mac, then turning the iCloud sync back on on the Mac seems to have sorted the sync issue...


BUT, turning off iCloud on the Mac made all the boards DISAPPEAR with no warning. And now they're GONE...

No huge deal as I'd only just started using the app, and took a screenshot first after reading your message... but still, that seems like a significant bug for Apple to fix. If the sync failed you'd expect them to still be stored locally or recoverable somewhere, or at least a warning first...

Dec 21, 2022 2:46 PM in response to Randall_2023

My responses in order:


1 - Make sure all 3 devices have been updated to the latest OS versions. - I got the freeform app only after all three devices were updated today.


2 - Make sure all 3 devices are logged into the same Apple ID account. - It is on the same ID


3 - If using a VPN on any of the devices, try it with the VPN disabled on any/all of them. - I don't use VPN


Issue is:

Only the changes made on iphone gets updated on icloud. Changes or additions made on ipad or mac remains on the respective devices.


There is no button or link to force sync anything to icloud. So I am at the mercy of the device/ software/ OS to do they syncing.



Sep 3, 2023 1:27 PM in response to Jai On Apple

Have any of you tried to access your Freeform boards from iCloud.com? I don't have any other devices besides my iPhone, so I don't know if the issue I'm encountering is related to what everyone else is encountering. When I login to iCloud.com, I'm not even seeing the Freeform app as being available.


I did turn off the iCloud / Freeform setting on the phone (at which point the boards on my phone disappeared), and back on (at which point the boards reappeared on the phone). So it seems like there's some syncing that's been done, but I'm just not seeing anything accessible via iCloud.com.


Tried the suggestion of duplicating a board, but nothing changed. Have logged out of iCloud.com and back in, but have not tried logging out of my iPhone & back in.


Have also noticed at least one other app that I use on the iPhone (Voice Memos) which is turned on in iCloud setting, but similarly there's no Voice Memos app showing up at iCloud.com.


Thanks...

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Freeform not syncing across ipad, iphone and Mac

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