Freeform not syncing across ipad, iphone and Mac

Freeform i not syncing across my devices - ipad, iphone and Mac. All board changes remain just on the device I have made the changes to.


Posted on Dec 21, 2022 12:27 PM

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Posted on Dec 21, 2022 2:27 PM

Three suggestions:

1 - Make sure all 3 devices have been updated to the latest OS versions.

2 - Make sure all 3 devices are logged into the same Apple ID account.

3 - If using a VPN on any of the devices, try it with the VPN disabled on any/all of them.


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54 replies

Jan 4, 2023 4:07 PM in response to Randall_2023

I've tried all suggestions, and still not working. I disabled/enabled freeform in the cloud in system settings and lost my work! This has seriously destroyed my trust in Apple - I know (in hindsight) that I should have at least taken a screenshot but I've never experienced Apple products lose information before. My board was deleted from my MacBook pro and cloud.


Last time I was this annoyed was 20 years ago when I switched from Windows to Apple.

Jan 24, 2023 7:13 AM in response to Jai On Apple

I'm having this exact issue, I have a Mac Studio (running 13.1) an M2 iPad Pro. iPad mini (6) and iPhone 12 Pro Max all running 16.3. Any board I create on the Mac will only show on the Mac, despite restarting multiple times etc. Some of the boards I create on the iPad Pro show up on all the devices (but not all!). Change I make to the boards on the iPad mini don't appear anywhere else. I also noticed that the "last changed" date on the Mac makes no sense as it will say "last changed at 17:45 today" when its 8 in the morning, obviously it is not communicating with iCloud, but I have no other iCloud issues and a 900Mb fibre connection.


Any ideas!?

Jun 9, 2023 9:26 AM in response to Jai On Apple

Step by step instructions on how to lose a time-consuming Freeform document forever via iCloud syncing:

  1. Have an iPad and MacBook air both on same iCloud account and running latest operating system
  2. have "Freeform Syncing" turned "ON" for both devices. This is CRUCIAL to losing your document.
  3. launch Freeform on MacBook air, spend somewhere between 30 and 45 minutes making a document showing, lets say, your ideas for the next line of t-shirts you're making for your company. For example.
  4. Assume this document will now show up on your iPad as you move your work zone to the more comfortable confines of the work sofa.
  5. It's not there, so you go back yo your mac, and click around trying to see whats up. In the course of doing this, you click on the "share" icon and get a clue:
  6. OK- here's the important step to losing this document, so please pay attention. Assume that toggling iCloud syncing for Freeform to "Off" and then back "ON" will do something to, you know, kickstart this process. Proceed to settings on your Macbook and turn iCloud syncing for Freeform off, and you will get this message:
  7. .
  8. IGNORE THIS MESSAGE. It's really not clear what this means. Changes? Did I change anything? Is that the same as making a new document? No idea. Turn off and Delete.
  9. BAM. your time consuming document is now gone. Forever. Go check! Its true.


There may be faster ways to permanently delete your document, but I'm not sure what they are. Maybe something in the Unix Command line? Simply deleting the document using the delete command will just put it in the trash where you can retrieve it. No fun! The process outlined above will dissolve your document into the ether.


Mar 22, 2024 10:22 AM in response to cymrufrompleasanton

Here's some food for thought:


Unless you're using a true VPN tunnel, such as between you and your employer's, school's or bank's servers, public VPNs provide false security from a privacy standpoint.  Read these articles:  FPubic VPN's are anything but public,, Former Malware Distributor Kape Technologies Now Owns a Number of Public VPNs and a Collection of VPN “Review” Websites and Security Risks: The Dangers of Using Free VPNs (eccu.edu).  


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Freeform not syncing across ipad, iphone and Mac

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