Can't Transfer Data from iPhone 6s to iPhone 13 mini ("Calculating Category Sizes" hangs)

Upgrading to a new phone and trying to transfer all my contacts and app data over to the new phone. Old phone is a 6s on iOS 15.5.


Every avenue I've tried seems to fail:

  • Transferring data directly between phones hangs ( at "preparing transfer")
  • Trying to backup the 6s to iTunes on my PC hangs (no status I could find)
  • Trying to backup the 6s to iCloud on the WiFi hangs (hangs at "Estimating Time Remaining")


In order to get this to work, I've removed all the photos from my 6s and iCloud in order to minimize the amount of data to bring over -- there shouldn't be too much being taken up in storage at all.


In debugging this, I've realize what probably is the root cause for everything freezing is that during storage, "Calculating Category Sizes" hangs, which is probably the root cause. To fix this, I've tried:


  • Updating to iOS 15.7.2 which is the latest update available for me -- this hangs when "preparing update" is 90% done, maybe for the same reason that "Calculating Category Sizes" hangs.
  • Forcing a Reset by pressing the home button and the side button
  • Going into settings and going up to the "Reset data" screen, waiting 10 seconds, and then opening storage again.


Been at it for about 2 days after work -- at this point I'd be happy to just transfer all of my contacts and iMessage info and be done with it...


Any help greatly appreciated!

Posted on Dec 21, 2022 1:35 PM

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6 replies

Dec 31, 2022 1:30 PM in response to BitBucket135

Holidays interrupted––did you make any progress with this? If you did and you have the time, how did you resolve it? If you didn't, what have you tried since your last post?


In your OP you said, "Forcing a Reset by pressing the home button and the side button". Did you wait until the Apple logo appeared (not the slider)? I ask because I did a search for the issue––calculating category sizes––and have found that it's not an uncommon one. How or if people had success doing this or that to correct the problem is unfortunately not often reported back. A force restart did work for some.

If your iPhone won't turn on or is frozen - Apple Support



Dec 21, 2022 1:55 PM in response to ChrisJ4203

Chris,


Thanks for the reply. 13 mini is 128 GB, 6s is 64 GB and says that it's using 35.4 GB out of that 64 GB (again, iPhone Storage screen is broken.)


So even if the 6s was somehow full it should transfer ok.


The underlying problem is that whenever my 6s tries to calculate it's remaining storage it hangs (which i'm assuming it's doing as a step in the backups and direct info transfer I previously attempted)

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Can't Transfer Data from iPhone 6s to iPhone 13 mini ("Calculating Category Sizes" hangs)

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