iCloud Photos to PC - Half Resolution - iPhone 12
I use Apple's iCloud program to automatically download images from my iCloud account to my Windows PC. I have been doing this for years and it has worked great. The photos reliably appears in their original full version on my PC soon after I took them.
Earlier this year I went from an iPhone 7 to an iPhone 12 mini. I migrated everything to the iPhone 12 using Apple's process. That copied all settings, all data, etc. From the very first photo I took on the iPhone 12, the photo that eventually ends up on my PC is half resolution.
- iCloud still has a copy of the original full res photo that I can still manually get by download from the website directly
- The photo taken is 3024x4032 and the image on sent to my PC is 2048x1536
- Does not matter if it's JPEG or HEIC
I called Apple Support and spent hours trying different settings, rebooting, taking pictures, sending picture, changing settings, and zeroing in on the issue. We had scheduled a follow up call for today at 1PM but information how to speak to that same tech never arrived and a phone call never happened. So I called Apple Support again and a different tech tried to explain this is all expected behavior. I asked why it worked correctly on the iPhone 7 but not the 12 and the answer was "different hardware". I explained the iPhone 12 is newer but it's "expected behavior". I explained no change in settings but the behavior was different between the 7 and the 12 and the answer again was this was "expected". This was very disappointing and I felt like it was gaslighting, making me think I had gone crazy.
The hours I spent on the original call was a complete waste if there is no follow up. I disagree this is expected behavior. I found other support "questions" where others did not get answers and Apple Support was not helpful. No one had responded in a while so they were closed and I had to ask a new question... but it's the same question. I tried everything in those other posts but nothing resolves this which seems to clearly be a bug for newer iPhones.
Did anyone have any luck moving this forward with Apple Support? Not that it matters but if anyone is wondering, my case id was 101889571977.