Songs say ‘the content is not authorised’

Question

Level 1

4 points

Songs say ‘the content is not authorised’

Since I installed iTunes Match some tracks on my windows ITunes and my iPhone can’t be played and state this content is not authorised. All my devices are authorised, the tracks are shown as purchased and downloaded. However my iPad Pro can play them. These tracks were on the pc and iPhone before I installed the Match app. The iPad I hadn’t installed music, that’s why I bought Match. Other tracks on the album do play on all devices. I’ve tried every suggestion I’ve found and none of them work. My iPhone is the principle player of my music. Can someone help? I have to say it’s not been a happy experience installing iTunes Match for instance play lists have changed as well. Here’s hoping….

iPhone 13 Pro, iOS 16

Posted on Dec 23, 2022 12:16 PM

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Answer 1

MVegas21

Community Specialist

Dec 28, 2022 2:10 PM in response to Sam35lander

Hi Sam35lander,

To best resolve this, reach out to Apple Support directly so they can look into this with you further. They can be contacted here: Get Support, or by calling the most applicable phone number from this list: Contact Apple for support and service.

Cheers.

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Answer 2

Lee_ms

Community Specialist

Dec 26, 2022 12:11 PM in response to Sam35lander

Hi Sam35lander,

Here's some information from the If you have problems playing music in iTunes on PC resource that you might find helpful:

"If you can’t play a song

If you can’t play a song purchased from the iTunes Store: You may have exceeded the number of computers on which you can play your purchases. See the Apple Support article If iTunes for Windows prompts you to authorize your computer when you try to play purchases.
If the song isn’t an iTunes Plus version, you can play it on up to five authorized computers. After you authorize five computers, you can’t play the songs on a sixth computer until you deauthorize one of the five authorized computers. (For instructions on deauthorizing a computer, see Authorize a PC to play iTunes purchases.)
If the song is available as an iTunes Plus download, you can upgrade the song at the iTunes Store. See Usage rights for iTunes Store purchases."

If things persist you can reach out for additional support here: Get Support

Take care.

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Answer 3

Sam35lander Author

Level 1

4 points

Dec 27, 2022 4:26 AM in response to Lee_ms

Thanks for the info. Strangely the iPad, which had only my purchased music on it, now has everything from iTunes Match including the ones that don't play my other devices. I suspect my pc so I’ve bought another one. Ill let you know what happens.

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Answer 4

Sam35lander Author

Level 1

4 points

Dec 28, 2022 1:54 PM in response to Lee_ms

Thanks for the response. I have only 4 devices authorised so that’s ok. My iPad will play the album songs that the pc and iPhone won’t! I’m buying a new pc and will load iTunes on that and see what happens when I sync with iTunes Match. It really is quite confusing. Why is the iPad different from the iPhone, both of which are newish devices? I’ll report back once I have the pc and loaded iTunes……

The new laptop is up and running with the latest iTunes running on Windows 11. Its fine and shows and plays all the music. The iPhone of course still won’t play the 5 tracks off the album that the others will. Still says “cannot open” ‘This content is not authorised’. The other 7 tracks all play. How can some tracks not play and all play on my iPad and windows iTunes? It makes no sense at all. So it must be something to do with the phone. I’m about to restore my iPhone 8 as basically an iPod so we’ll see how that goes! This must have happened before surely? Help!

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Answer 5

Jmanna13

Community Specialist

Dec 27, 2022 6:29 AM in response to Sam35lander

We appreciate you letting us know, Sam35lander. Please reach out and let us know.

Regards.

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Songs say ‘the content is not authorised’

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