Why does my iMac crash and restart after cursor disappears?

This has happened three times recently. My cursor disappears, the Magic Mouse stops working, and then my 2017 iMac restarts on it's own.


There have been no recent changes to my software or hardware. The only device I use is is a WD Passport backup drive.



I'm curious about why this is happening, and more importantly, is something wrong with my computer that need to be fixed?


Thanks for any ideas.



iMac 21.5″ 4K, macOS 12.6

Posted on Dec 24, 2022 3:43 PM

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Question marked as Top-ranking reply

Posted on Dec 29, 2022 12:46 PM


12 replies

Dec 24, 2022 3:51 PM in response to punditz

It will help us get a good idea of what is causing your problem if you provide a report of your system, that way we do not have to play 20 questions with you. The report we are requesting does NOT provide any personal information and is extremely safe to use. Please navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.


When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again. 


For instructions on how to download your EtreCheck report and attach it to your reply to this message please click How to use the Add Text Feature When Post… - Apple Community



Dec 25, 2022 9:08 AM in response to punditz

The internal HD is failing so to be blunt, it's dying. I see you use Backblaze to backup, I'd recommend backing up to a Time Machine External Hard Disk too if you do not already.


You can have the computer serviced and have the HD replaced however considering this is a base model 21.5" iMac if it were mine I would seriously consider replacing it with a new 24" iMac. You do have another option which is to get yourself an external SSD and use that as your startup drive. That will cost about $100-200 and make the computer considerably quicker. Perhaps your local Apple Authorized Service Provider can help you get that done if you do not want to replace the HD.

Dec 29, 2022 1:57 PM in response to punditz

I suspect Mac OS may be damaged or have a corrupt area. Please restart in the Recovery Partition (hold down Command + R on startup) and then install Mac OS on the internal HD. This will not affect your data, however before you do this you MUST backup the computer using Time Machine, I see there is no evidence you backup the computer which is shortsighted and a 100% guarantee you will lose data. If you have never heard of Time Machine please refer to Back up your Mac with Time Machine. You will need an external HD to backup to, I'd recommend a OWC Mercury Elite Pro a 2-4TB model is fine.

Dec 29, 2022 2:26 PM in response to punditz

I don't see any of the usual suspects. However, the Mac you purchased was the slowest Mac offered by Apple at the time: 8 GB RAM and a 5400 rpm hard drive.


Your read and write speeds are lower than they should be:


 Write speed: 86 MB/s

 Read speed: 87 MB/s


Notes is taking up a lot of system resources. Make sure you have the latest erosion installed for you system.


Give this a try: boot into Safe Mode according to How to use safe mode on your Mac andreboot normally and test to see if the problem persists..


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.




Dec 25, 2022 10:39 AM in response to rkaufmann87

I suspected as much. I’ve had problems with this iMac fro the get go. Not sure if buying it at Costco had anything to do with it… My wife still uses my previous iMac which is 12 years old. I had an iPad purchased at Costco fail after 3 years as well. My first iPad lasted 10 years. Maybe a coincidence but I’m not sure…

anyway, thanks again for your time. It’s greatly appreciated! You gurus perform a very valuable service!

Dec 29, 2022 9:17 AM in response to rkaufmann87

I'd be very interested in any further thoughts or suggestions you might have.


I erased my HD and installed Ventura. Have not yet transferred my data.


Ran DriveDX:

Zero issues found.

Important health indicators all 100%.

Overall health rating good.

Overall performance rating average.

Short self test completed without error.


Also ran Etrecheck Pro again.

Major: Heavy CPU usage Some processes are using an unusually high amount of CPU.

Minor:

Runaway user process A user process is using a large percentage of your CPU.

Low performance EtreCheck report took an unusually long time to run.

Limited permissions More information may be available with Full Disk Access.




Dec 29, 2022 2:09 PM in response to rkaufmann87

So a few days ago I erased my drive and installed Ventura. Prior to that I backed up to Time Machine regularly, so I still have the backups from before I erased the drive.


As mentioned above, after the clean install I ran DriveDX as you recommended and that report indicated no problems with the drive. The first time I ran Etrecheck on the old OS it showed kernel panics and problems with the HD.


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Why does my iMac crash and restart after cursor disappears?

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