I can’t play the Apple TV app on my Bravia tv. The picture becomes very pixelated/unwatchable. No issues with internet, all other streaming apps work fine. One work around has been to limit to SD but still some pixelation occurs. Have also tried uninstalling and reinstalling app, still occurs. Any thoughts?
BRAVIA4KGBATV3,
Hi All,
Many thanks to behickey for pointing out that Update Automatically doesn't always do what is implied and that a manual update to the latest appropriate firmware for your Sony Bravia may fix the Apple TV pixel problem - it fixed mine. Here is my story. My Sony TV is a KD-75x780f (2018 model from Costco). Step 1 - Hit HELP button on Sony remote. The existing software version appears on the upper right of the screen underneath the model number. Mine was PKG6.6555xxxx. Write that down. Step 2 - Using the internet, navigate to Sony.com. Step 3 - Choose Business & Products. Step 4 - Choose Electronics. Step 5 - Choose Consumer Electronics. Step 6 - Choose TV & Home Theater. Step 7 - Choose Smart TVs. Step 8 - Choose Product Technical Support. Step 9 - Search for KD-75x750f (obviously you would search for your model). After Step 9 I was at the KD-75x780f Model Support Page. Step 10 - navigate to the Downloads tab. Appearing on my laptop, once I hit the download tab, was a Firmware Update v6.7220. There was an option to view all applicable models for this Update and mine was among them. Step 11 - download the update file. Step 12 - follow the instructions on the download page for methods to manually install the update.
Remember the number you wrote down in Step 1? PKG6.6555xxxx (for me). The new downloaded software for my TV was PKG6.7220xxxx. Because my current software was clearly out of date I used the USB method to update my software (it is described on the download page). It was pretty simple. I copied the downloaded update from my laptop to a USB thumb drive. I plugged the USB thumb drive into the back of my TV. The TV recognized the drive and did the rest. The software update took about 20 minutes. Afterwards when I hit the HELP button on the remote the software version displayed as PKG6.7220xxxx.
Most importantly - Apple TV now works perfectly! Total time (once I knew what to do) was about an hour.
Yeah same problem.
Trailers and previews work fine, but the shows are a ghosty pixelated mess. Updating the TV software doesn't work. Nothing works. Dropping the resolution to SD makes it work but it looks rubbish and I don't want to watch SD content. Absolute shambles. Can't believe Apple put this app out.
So something is slowing down the feed.
is it Apple or Sony
reminds me of early days of internet and mail when carriers would interfere with mail delivery between Verizon gmail etc.
really? Again?
Same issue. No replies here.
You have to go under apple settings and activate The play in SD mode.
Go under apple settings and click on SD mode and activate It
I found TV updates, but my TV won't update despite being connected to the network... so close.
I was excited to finally see it in the store as well. I was hooking my computer up to the tv and was happy the app arrived. Sadly it’s unwatchable. It appears to be a recent issue with the app that’s finally available. Hopefully they work it out soon.
having the same problem! I've watched Ted Lasso in what I wouldn't even describe as pixels, just coloured blurbs interspersed with video for 5 episodes now. Reminds me of streaming bad quality videos in the days of torrent
I had trouble at first finding how to force the relevant software update. My Sony Bravia (model KD65A1, purchased March 2018)is a Google one and last year I could not even install the Apple TV app. It wasn't offered in the Google store. Then in January this year I discovered it was now available and so installed it to be able to watch Bad Sisters. When it was unwatchable I, I searched for help and stumbled upon this thread, and by switching to SD only was at least able to watch the series with minimal picture problems.
I thought my TV was set to automatic software updates, so when I checked last week to see if problems had been resolved by an update (as other writers had found) and discovered they weren't, I was puzzled.
Instructions on how to locate software update controls did not apply to my TV model so went exploring and finally found the answer. Might help others.
Go to Home Screen
Go to Apps
Go to Help
Go to System Software Update
Select System Update - "check for update and install"
As soon as this was done I checked Apple TV and everything was perfect in HD - finally!
Looks like the issue might have stemmed from Apple/Google compatibility issues perhaps. And in future I will check for software updates manually rather than assuming Sony will supply them automatically.
Same here. Free trial ending soon, wanted to watch “Greyhound” in full HD/4k whatever, but can’t get past first 2 mins without total pixilation. Not gonna watch an intense movie like this is SD. Will definitely be canceling at trial end.
I have downloaded the Apple TV appon my Sony Bravia TV. I followed the instructions from behickey. I’m unable to manually update my the software. It’s telling to me check the connections, the connections are fine I have internet. Any more suggestions would be appreciated
Ditto. Sony Troubleshooting reveals no Connectivity issues/problems.
What say u, Apple??
No idea. It’s an Apple specific problem in their code for Bravia. Works great on my Samsung and LG. And the Android stuff is annoying. Sorry I bought the Sony
mine's not a Sony TV and I'm still having the same problem. works fine if I reduce it to SD.
Sadly the update didn’t fix my tv app. Appletv still is pixelated for me. I’ll try again another day.
Apple TV app pixelated on Sony Bravia Android Tv
