Apple TV app pixelated on Sony Bravia Android Tv

I’m not sure what “forcing an update” means but I toggled off automatic software download and did a software update and it did help with the pixelation but I still got better results with “limit to sd playback”.

Apple app>settings>limit playback to sd

On my Sony Bravia that works the best.

If you want to try to manually update then go to

HomeScreen>Settings>Device

Preferences>About>System software update>toggle off Automatic software download>software update.

You can also leave Automatic software download toggled on and just select software update but I did both without completely eliminating the pixelation problem.

If anyone finds something I missed or did incorrectly I love to hear about it.

I've tired ALL the suggestions and it still looks terrible.

ALL as in SD, update software on Sony,I am at my wits end. I do have a Samsung that works and everything else(Netflix/Hulu etc) works fine on the Sony. It has to be the Apple app.

Any more ideas????

I have the same issue on a Philips TV with Android TV. All apps are working correctly, but TV+ has some image glitches when I try to watch any content in the app.

Shortest update fixed it for me too.

Thank you!

this worked for me😊

I was excited to finally see it in the store as well. I was hooking my computer up to the tv and was happy the app arrived. Sadly it’s unwatchable. It appears to be a recent issue with the app that’s finally available. Hopefully they work it out soon.

Same here. Free trial ending soon, wanted to watch “Greyhound” in full HD/4k whatever, but can’t get past first 2 mins without total pixilation. Not gonna watch an intense movie like this is SD. Will definitely be canceling at trial end.

Thank you for the post. Happy to report that I did in fact force the latest update & all is well now. I assumed since I had “automatic update” selected that it was already updated. Still don’t know why it didn’t update when it was first available.

JudyR52 wrote:

I had trouble at first finding how to force the relevant software update. My Sony Bravia (model KD65A1, purchased March 2018)is a Google one and last year I could not even install the Apple TV app. It wasn't offered in the Google store. Then in January this year I discovered it was now available and so installed it to be able to watch Bad Sisters. When it was unwatchable I, I searched for help and stumbled upon this thread, and by switching to SD only was at least able to watch the series with minimal picture problems.

I thought my TV was set to automatic software updates, so when I checked last week to see if problems had been resolved by an update (as other writers had found) and discovered they weren't, I was puzzled.

Instructions on how to locate software update controls did not apply to my TV model so went exploring and finally found the answer. Might help others.

Go to Home Screen

Go to Apps

Go to Help

Go to System Software Update

Select System Update - "check for update and install"

As soon as this was done I checked Apple TV and everything was perfect in HD - finally!

Looks like the issue might have stemmed from Apple/Google compatibility issues perhaps. And in future I will check for software updates manually rather than assuming Sony will supply them automatically.

Very Helpful navigation to settings I forgot about as it’s been ages since I first set up my Sony.

Still a few occasional blips but watchable, which it wasn’t before.

Did the system updates (not that I can tell anything was done, am set to automatic) then uninstalled and reinstalled the app via google. Have also set to SD, I might change this later but for now I just want to watch something now it’s watchable!

It was also solution for me (manually updating system from settings), image glitches are gone but there are still problems with sound, it looks like tv is not good enough to handle Dolby digital and Dolby Athmos.

Seems Apple TV does something to the android tv that other apps don't! I tried everything but only resolved this when I restarted my Sony TV.

It would be great for Apple to share facts about what causes this and make it easier to avoid or resolve quickly for regular users.

I have downloaded the Apple TV appon my Sony Bravia TV. I followed the instructions from behickey. I’m unable to manually update my the software. It’s telling to me check the connections, the connections are fine I have internet. Any more suggestions would be appreciated

FIXED

i had the pixel problem for 2 years. Settled with by watching on SD with some remaining pixel problems. Kept updating the BRAVIA software and the Apple TV+ app. Today ( June 22, 24) I updated only the app from google play store then restarted my tv from the settings menu on homepage . Immediate fix ! I then changed my settings in Apple TV+ from only SD to HD ! Works perfectly now No pixelation and looks amazing.

So something is slowing down the feed.

is it Apple or Sony

reminds me of early days of internet and mail when carriers would interfere with mail delivery between Verizon gmail etc.

really? Again?

Sony software update installed overnight and the picture is great now. I guess the problem was on Sony's end.