software wont download

Hi felisa114,

We see you're coming from an article about forgotten passcode. We can help you finish the restore process with the steps below.

You mention that the software won't download to restore, is this an error you're getting on your computer?

Let us know if you're restoring with a Mac or a PC with iTunes. Let us know which version of macOS or Windows you're running.

When you download the iOS software, this is a large file that can take a while to download depending on your connection. Do you see any indication of progress on the download? It will often be in the top right of the window.

Continue following along with the steps in the article you arrived from and let us know more about what's happening:

If you forgot your iPhone passcode

Thanks for using the Apple Support Communities.