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Level 1

11 points

Apple TV 4K - shows fail to start across numerous apps

hello

for the last few weeks, several apps ( Apple TV+, Netflix and Prime ) refuse to play an episode, unless you cancel and retry a number of times. Disney+ works fine as does my own content.

Even the auto play feature stops and you need to play, cancel, play, cancel to continue.

I have removed and re-added the apps, but still hasn't resolved this.

any thing else I can check?

Posted on Dec 27, 2022 1:27 AM

Best reply

Urquhart1244

Community+ 2024

Level 10

139,906 points

Posted on Dec 28, 2022 1:26 AM

Verify that the Apple TV system software is up-to-date. We’re on tvOS 16.2 now. Update your Apple TV - Apple Support.
Verify that the apps are up-to-date. If you haven’t set automatic app updates, then you can update apps manually through the App Store app.

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Apple TV 4K - shows fail to start across numerous apps

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