Cannot download App with AssistiveTouch without triggering Apple Wallet

As above. I am using an Apple Watch SE 2. I have AssistiveTouch set to On, Hand Gestures On with Double Clench triggering ApplePay. I also have side button confirmation set to "Confirm with AssistiveTouch".


I'm trying to download an app on my watch app store itself and it shows that I should "Confirm with AssistiveTouch" so I double clenched and instead of confirming it opens my Apple Wallet. Is there a way around this or did I set something wrong? I am new to the watch so it might be me. Thank you!

Apple Watch SE

Posted on Dec 27, 2022 6:00 AM

Reply
1 reply

Dec 28, 2022 11:54 AM in response to peanutsmasher

Hi peanutsmasher,


Thanks for posting in Apple Support Communities. It sounds like you have AssistiveTouch set up properly for your hand gesture. When you are prompted to confirm with AssistiveTouch, try these steps from Use AssistiveTouch on your Apple Watch


"Navigate your Apple Watch with hand gestures

When you raise your wrist, a blue ring around your Apple Watch screen indicates that AssistiveTouch is turned on. To activate AssistiveTouch, clench your fist twice quickly. You can change the color of this visual signal in Accessibility > AssistiveTouch > Color. Or you can turn the visual signal off by going to Accessibility > AssistiveTouch > Hand Gestures > Activation Gesture.

After you activate AssistiveTouch, a focus ring appears around the first item on your screen. The focus ring indicates that you can tap the item via AssistiveTouch.

With the default actions, you can navigate your Apple Watch with these hand gestures:

  • Move to the next item: Pinch (Tap your pointer finger to your thumb)
  • Move back one item: Double pinch (Tap your pointer finger to your thumb twice quickly)
  • Tap an item: Clench (Close your hand into a fist)
  • Bring up the action menu: Double clench (Close your hand into a fist twice quickly). The action menu lets you perform a number of actions via AssistiveTouch, such as scrolling, pressing the Digital Crown, and more."


If the same continues, it may be best to get in touch with Apple's Accessibility Support team as they will be in the best position to assist further.


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cannot download App with AssistiveTouch without triggering Apple Wallet

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.