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We added my child's new phone (a refurbished 8) to our Family Sharing group and while I can see my child's account in Screen Time, and I can see the location of the phone when viewing the profile in the People section of Find My Phone, the device is not listed when in the Devices section of Find My Phone. I need to be able to access the device from my phone. What am I missing?
iPhone 8
Hello emaches,
If the iPhone is not located in the Devices section of Find My, then ensure Find My iPhone is enabled under Settings > [name] > Find My > Find My iPhone. Check out that suggestion, and further troubleshooting in the article below:
If Find My is offline or not working - Apple Support
"I don't see my device in Find My
Make sure that you set up Find My on your device. You have to set up Find My before you can see your device in the Find My app or on iCloud.com/find.
. . .
If you have your device with you
The Find My network isn't supported in South Korea and might be unavailable in other regions due to local laws. In South Korea, you can play a sound on your device, mark it as lost, or erase it, but you won't be able to find your device on a map."
If the issue persists, reach out to Apple Support directly to help investigate the behavior. You can use the following link to reach out: Contact Apple Support
Kind regards.
Hello emaches,
If the iPhone is not located in the Devices section of Find My, then ensure Find My iPhone is enabled under Settings > [name] > Find My > Find My iPhone. Check out that suggestion, and further troubleshooting in the article below:
If Find My is offline or not working - Apple Support
"I don't see my device in Find My
Make sure that you set up Find My on your device. You have to set up Find My before you can see your device in the Find My app or on iCloud.com/find.
. . .
If you have your device with you
The Find My network isn't supported in South Korea and might be unavailable in other regions due to local laws. In South Korea, you can play a sound on your device, mark it as lost, or erase it, but you won't be able to find your device on a map."
If the issue persists, reach out to Apple Support directly to help investigate the behavior. You can use the following link to reach out: Contact Apple Support
Kind regards.
Child's Device Not Showing Up in Find My Phone
