Horizontal line with dimmer brightness on iPhone 13 pro

Hi, I’m a new iPhone user but I have noticed a line across the top of my phone (it’s like it goes from the divets on the side across the screen) which underneath the brightness is lower


I restarted my phone and it disappeared but then once I locked my screen with the lock button it came back

i cannot attach a screen shot as it doesn’t show on those

iPhone 13 Pro, iOS 15

Posted on Dec 28, 2022 11:14 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 29, 2022 11:09 AM

Hi Hpros, 


Thanks for contacting Apple Support Communities!


We understand that your iPhone display isn't displaying the screen as you'd expect. 


It's likely that your iPhone may require service. In the meantime, you can also try the troubleshooting steps outlined here such as restarting the iPhone and disconnecting any accessories, if you have any connected: If the screen isn't working on your iPhone or iPad


"If your screen is too sensitive or responds intermittently to touch

Restart your iPhone or iPad.

Make sure that your screen is clean and free of any debris or water.

Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.

Remove any cases or screen protectors.

Contact Apple Support

If your screen still isn't working, you might need to set up service for your device. Contact Apple Support."


If your iPhone does require service, you can reference the link above to contact Apple so they can go over your options with you. 


Take care!

2 replies
Question marked as Top-ranking reply

Dec 29, 2022 11:09 AM in response to Hpros

Hi Hpros, 


Thanks for contacting Apple Support Communities!


We understand that your iPhone display isn't displaying the screen as you'd expect. 


It's likely that your iPhone may require service. In the meantime, you can also try the troubleshooting steps outlined here such as restarting the iPhone and disconnecting any accessories, if you have any connected: If the screen isn't working on your iPhone or iPad


"If your screen is too sensitive or responds intermittently to touch

Restart your iPhone or iPad.

Make sure that your screen is clean and free of any debris or water.

Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.

Remove any cases or screen protectors.

Contact Apple Support

If your screen still isn't working, you might need to set up service for your device. Contact Apple Support."


If your iPhone does require service, you can reference the link above to contact Apple so they can go over your options with you. 


Take care!

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Horizontal line with dimmer brightness on iPhone 13 pro

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