Cannot access iCloud on my Mac

Hello capnm,

In order for the team to best assist you, could you let us know what's going on when you try and access iCloud? Are you seeing any specific errors or alerts? Depending on what you see, the following steps from If you can't connect or sign in to iCloud - Apple Support may be able to help.

Let us know more details and we'll help however we can.

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Hi capnm,

Thanks for clarifying for us. Have you tried using another user. If not we'd like to have you try that to help with further isolating this issue that you've been experiencing. If needed, the steps are below on how to create another user.

1. "On your Mac, choose Apple menu > System Preferences, then click Users & Groups.
2. Click the lock icon to unlock it.
3. Enter an administrator name and password.
4. Click the Add button below the list of users.
5. Click the New Account pop-up menu, then choose a type of user.

Administrator: An administrator can add and manage other users, install apps, and change settings. The new user you create when you first set up your Mac is an administrator. Your Mac can have multiple administrators. You can create new ones, and convert standard users to administrators. Don’t set up automatic login for an administrator. If you do, someone could simply restart your Mac and gain access with administrator privileges. To keep your Mac secure, don’t share administrator names and passwords.

Standard: Standard users are set up by an administrator. Standard users can install apps and change their own settings, but can’t add other users or change other users’ settings.

Sharing Only: Sharing-only users can access shared files remotely, but can’t log in to or change settings on the computer. To give the user permission to access your shared files or screen, you may need to change settings in the File Sharing, Screen Sharing, or Remote Management pane of Sharing preferences. See Set up file sharing and Share the screen of another Mac.

For more information about the options for each type of user, click the Help button in the lower-left corner of the dialog.

6. Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.

7. Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.

8. Click Create User.

9. Depending on the type of user you create, you can also do any of the following:

For an administrator, select “Allow user to administer this computer.”

Use Sharing preferences to specify whether the user can share your files and share your screen."

Set up users, guests, and groups on Mac

If the issue persists, then you'll want to reach out to Apple Support.

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