Cannot update/correct Emergency Address for Wi-Fi Calling

I recently noticed my 911 Emergency Address for Wi-Fi Calling is incorrect in the Phone Settings tab of my iPhone 12. Every time I attempt to change it to the correct address and save, it always reverts back to the incorrect address. I brought this discrepancy to my carrier’s attention, but they claim it’s an Apple issue. Thoughts?

Thanks!

Posted on Dec 30, 2022 2:04 PM

Similar questions

Wi-Fi Calling stopped working on iPhone 14 Pro I'm really hoping I can get to the bottom of this issue as I've been tearing my hair out over the past couple of weeks with no resolution. Affected Device(s): Apple IPhone 14 Pro running on 18.2 iOS (as of 12th December 2024) Wi-Fi setup: Router issued from a local Fibre network company wired directly into a TP-Link Archer AX-10 providing both a 2.4Ghz & 5Ghz Network and QoS High Priority Client enabled for the above iPhone device. Problem: Since updating iOS to its latest version I have been experiencing issues making and receiving calls when on Wi-Fi with Wi-Fi Calling enabled – the indicator in the status bar signals that the feature is on when connected to a Wi-Fi network. As I live in an area with low signal coverage I rely on Wi-Fi calling and have done for the past four years with success, but all of a sudden it stopped working. Diagnostics: iPhone Settings: So far, I've tried all of the iPhone settings such as resetting Network Settings & Network-related Settings, turning off and on Airplane Mode, toggling Mobile Data, toggling Network Selection, removing VPN profiles, ensuring Location Services & System Services are correctly configured, checking the carrier profile and APN Setting and, of course, turning the device on and off with the SIM card removed. When speaking with the Senior Apple Support team they did mention that I'm missing additional menus below the Wi-Fi calling On/Off toggle page i.e. Update Emergency Address & Add Wi-Fi Calling for other Devices and that the carrier needs to enable something on the backend – I'm unsure how this would have been removed randomly unless there was a conflict with the most recent iOS update. Home Network Configuration: With the help of Mr GPT, I set up some firewall port forwarding (500, 4500, 123, 5223), a few other tweaks to ensure there weren't any conflicts and the IP ranges of each router and its devices did not conflict with each other. I did also reach out to my Internet Service Provider and they assured me that this was unnecessary as it work out-of-the-box as it did just a couple of weeks back, so I reverted everything back. Once I finished speaking with my ISP and Apple I then moved on to speak with Three Support and as usual they were just reading instructions on a sheet, the stuff I had already mentioned that I had tried over and over again for the past 24 hours and that Apple required me to speak with my carrier (Three) to resolve it. Three's answer was to either go back to Apple or to my ISP to resolve. As you can imagine, I'm a bit frustrated after spending a full day working on this with various support teams with still no resolution. Any help, pointers or additional diagnostics would greatly help! Thanks in advance!
693 3
When Wi-Fi calling is enable, 800, 877 number is not working I turned on the Wi-Fi calling, then I noticed that the 800 and 877 numbers were not getting through. I am getting the message "your call can not be completed at this time, try again later". As soon as I disconnect the Wi-Fi in the phone and called again, it went through. The 800 and 877 numbers are in the USA for customer services. I reconnected to the "wifi" and the issue is back. I have iPhone 13 pro max with ATT service in the USA.
1758 1
Wi-Fi Calling on Airplane Mode won’t work Putting things in context: 1) Jio - the carrier supports the feature (Wi-Fi calling / text on Airplane mode) 2) iPhone was able to provide this feature till iOS 15.7 3) Since the update to iOS 16, both 5g and Wifi Calling features have suffered with Jio as the carrier (not sure about other carriers) 4) After months of chasing Apple and Jio - I was able to figure out the 5g issue (network reset did the trick) 5) Wifi calling in airplane mode still unavailable (works only once after a network reset) is there anyone out here who has been able to get a fix for this? Please don’t tell me to check my Wi-Fi calling settings - have done that over a 100 times already. And the carrier supports the feature and this features works fine on a Samsung connected to the same carrier and Wi-Fi. I am certain this is a bug in iOS 16.
2633 9

1 reply

ArmMan1016

Community Specialist

Dec 31, 2022 6:45 PM in response to Clark5150

Hello there Clark5150,

Welcome to Apple Support Communities. We suggest force closing the Settings app, and then restarting the iPhone. Follow the steps per the Apple Support articles:

Close an app on your iPhone or iPod touch

iPhone X and later

1.From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.

2.Swipe right or left to find the app that you want to close.

3.Swipe up on the app's preview to close the app.

Restart your iPhone

How to restart your iPhone X, 11, 12, 13, or later

1.Press and hold either volume button and the side button until the power-off slider appears.

2.Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.

3.To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.

Should this issue persist, contact Apple Support for further assistance:

Get Support

We hope this helps you.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cannot update/correct Emergency Address for Wi-Fi Calling