New Apple Air Tags not working

New Apple Air Tags not working - will not find the lost item - They are 3 days old and was purchase at RC Willy ( Furniture/Electronic Store) I went to Face Book and was told they sell NON APPLE Items - even though I have an official Box etc. Hard to Believe! I am very dissatisfied with the Air Tags! I expected them to work the same as the Find My Phone ! I left my phone one day at School which was about 45 min away. I use the FINE MY PHONE and was able to track the phone as a Friend pick it up for me - Notice them driving back home on the Freeway! I misplaced my Car Keys ( actually left them in the car accidentally in the Garage) I used my NEW air tags ( purchased a 4 pack - $100) Went to my iPhone 8 and went to the Air Tag set up - Pressed PLAY SOUND - Could NOT hear the sound and I was 15ft Away ( in the kitchen) ( Car in the Garage) and It stated can not connect - aka - out of range! It stated to Walk around and try to get in a closer range - I walked into the Garage - Still said NOT in RANGE! I gave up and picked up my SPARE Car Key - Jumped in the Car and there was the Original Keys sitting ON the Arm Rest! I'm NOT happy with this product! I have an iPad/MacBook Pro & iPhone and usually 110% happy with Apple! I'm hoping I have a Defective 4 pack of air tags. My 1st CHEAP Amazon tag works WAY Better than the Air tag! What's Wrong ? Can Apple Help me before I return? Hate to Waste $100! I see on ads that they can Track my Luggage ( like at an air port) Heck if I can't track my basic car key how does in track luggage ?? Thanks for your help!


Posted on Dec 31, 2022 10:22 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 1, 2023 5:32 PM

Hello KcK9,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with locating your AirTag. Follow the steps listed here if it is in range but not detected: Find your keys, backpack, and more with AirTag


"If you don't see your AirTag in Find My

  1. Remove and then reinsert the battery of your AirTag.2
  2. If your AirTag doesn't play a sound after you reinsert the battery, replace the battery with a new CR2032 battery.

1. Your AirTag must be within Bluetooth range to use Find Nearby or play a sound using your iPhone, iPad, or iPod touch. If it's out of range, get directions to it first. Find Nearby uses Ultra Wideband, which is not available in all countries or regions. Learn more about Ultra Wideband availability

2. Warning: AirTag, the battery cover, and the battery might present a choking hazard or cause other injury to small children. Keep these items away from small children.

The Find My network isn't supported in South Korea and might be unavailable in other regions due to local laws."



We hope this helps.


Cheers!

Similar questions

1 reply
Question marked as Top-ranking reply

Jan 1, 2023 5:32 PM in response to KcK9

Hello KcK9,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with locating your AirTag. Follow the steps listed here if it is in range but not detected: Find your keys, backpack, and more with AirTag


"If you don't see your AirTag in Find My

  1. Remove and then reinsert the battery of your AirTag.2
  2. If your AirTag doesn't play a sound after you reinsert the battery, replace the battery with a new CR2032 battery.

1. Your AirTag must be within Bluetooth range to use Find Nearby or play a sound using your iPhone, iPad, or iPod touch. If it's out of range, get directions to it first. Find Nearby uses Ultra Wideband, which is not available in all countries or regions. Learn more about Ultra Wideband availability

2. Warning: AirTag, the battery cover, and the battery might present a choking hazard or cause other injury to small children. Keep these items away from small children.

The Find My network isn't supported in South Korea and might be unavailable in other regions due to local laws."



We hope this helps.


Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

New Apple Air Tags not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.