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Callers can't hear me when on Apple Carplay but I can hear them

I have recently bought a new 2022 Car which has A wired car play feature,

Everything is working fine except for two things:

  1. When I receive or make a call the other person can't hear me while I can hear them fine
  2. There is a lag (I talk but they hear me after a few moments) (beck when others could hear me, Now it doesn't even work)


My Iphone is XS Max, My iOS version is 16.2

My Car is Cherry Exeed 2022



Thanks in advance

Posted on Jan 1, 2023 5:21 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 2, 2023 11:13 AM

Hello MohsenKhalil,


If CarPlay is not working properly, you can start with these basic steps:


1. Check your connection to your CarPlay stereo:
• If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
• If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.
2. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
3. Restart your iPhone and your car. 
4. Make sure that Siri is on.
5. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
6. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
7. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.


If you need help with CarPlay


You'll also want to make sure nothing is blocking the microphone in the car which may be causing the audio issue.


If CarPlay is still not working properly, you'll want to contact Apple for assistance: Get Support


Cheers!


Similar questions

1 reply
Question marked as Top-ranking reply

Jan 2, 2023 11:13 AM in response to MohsenKhalil

Hello MohsenKhalil,


If CarPlay is not working properly, you can start with these basic steps:


1. Check your connection to your CarPlay stereo:
• If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
• If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.
2. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
3. Restart your iPhone and your car. 
4. Make sure that Siri is on.
5. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
6. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
7. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.


If you need help with CarPlay


You'll also want to make sure nothing is blocking the microphone in the car which may be causing the audio issue.


If CarPlay is still not working properly, you'll want to contact Apple for assistance: Get Support


Cheers!


Callers can't hear me when on Apple Carplay but I can hear them

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