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App Store Face ID

When I open the App Store to download an app I get asked for my Apple ID password. When I put my password in it then asks me to turn on Assistive touch all the time and I don’t know if there is a way to stop this from happening

i recently bought my IPhone X and it’s updated to the latest IOS

if anyone can help I greatly appreciate it ☺️

iPhone X, iOS 16

Posted on Jan 2, 2023 8:32 AM

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Posted on Jan 3, 2023 11:31 AM

Hey Jessie_Jay,


Thank you for using Apple Support Communities!


Let's turn that setting off for Assistive Touch in Settings > Accessibility. Under Physical and Motor, tap Touch and open AssistiveTouch. Scroll to the bottom and turn off Confirm with AssistiveTouch.


Let us know if this helps.


Use AssistiveTouch on your iPhone, iPad, or iPod touch - Apple Support


Cheers!

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2 replies
Question marked as Best reply

Jan 3, 2023 11:31 AM in response to Jessie_Jay

Hey Jessie_Jay,


Thank you for using Apple Support Communities!


Let's turn that setting off for Assistive Touch in Settings > Accessibility. Under Physical and Motor, tap Touch and open AssistiveTouch. Scroll to the bottom and turn off Confirm with AssistiveTouch.


Let us know if this helps.


Use AssistiveTouch on your iPhone, iPad, or iPod touch - Apple Support


Cheers!

App Store Face ID

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