You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

App Store Face ID

When I open the App Store to download an app I get asked for my Apple ID password. When I put my password in it then asks me to turn on Assistive touch all the time and I don’t know if there is a way to stop this from happening

i recently bought my IPhone X and it’s updated to the latest IOS

if anyone can help I greatly appreciate it ☺️

iPhone X, iOS 16

Posted on Jan 2, 2023 8:32 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 3, 2023 11:31 AM

Hey Jessie_Jay,


Thank you for using Apple Support Communities!


Let's turn that setting off for Assistive Touch in Settings > Accessibility. Under Physical and Motor, tap Touch and open AssistiveTouch. Scroll to the bottom and turn off Confirm with AssistiveTouch.


Let us know if this helps.


Use AssistiveTouch on your iPhone, iPad, or iPod touch - Apple Support


Cheers!

Similar questions

2 replies
Question marked as Top-ranking reply

Jan 3, 2023 11:31 AM in response to Jessie_Jay

Hey Jessie_Jay,


Thank you for using Apple Support Communities!


Let's turn that setting off for Assistive Touch in Settings > Accessibility. Under Physical and Motor, tap Touch and open AssistiveTouch. Scroll to the bottom and turn off Confirm with AssistiveTouch.


Let us know if this helps.


Use AssistiveTouch on your iPhone, iPad, or iPod touch - Apple Support


Cheers!

App Store Face ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.