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Jessie_Jay Author

Level 1

4 points

App Store Face ID

When I open the App Store to download an app I get asked for my Apple ID password. When I put my password in it then asks me to turn on Assistive touch all the time and I don’t know if there is a way to stop this from happening

i recently bought my IPhone X and it’s updated to the latest IOS

if anyone can help I greatly appreciate it ☺️

iPhone X, iOS 16

Posted on Jan 2, 2023 8:32 AM

Top-ranking reply

DanielleM182

Community Specialist

Posted on Jan 3, 2023 11:31 AM

Hey Jessie_Jay,

Thank you for using Apple Support Communities!

Let's turn that setting off for Assistive Touch in Settings > Accessibility. Under Physical and Motor, tap Touch and open AssistiveTouch. Scroll to the bottom and turn off Confirm with AssistiveTouch.

Let us know if this helps.

Use AssistiveTouch on your iPhone, iPad, or iPod touch - Apple Support

Cheers!

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App Store Face ID

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