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my iphone it keeps connecting then disconnecting

I have an iPhone 11 Pro Max, when I plug it in to the USB cable, the photos app shows the iPhone but it keeps disconnecting. I'm never able to download my photos. Help!

Posted on Jan 2, 2023 8:42 AM

Top-ranking reply

Jaym_8

Community Specialist

Posted on Jan 3, 2023 11:34 AM

Hello Mark Anderson19,

If your computer won't recognize or stay connected with your iPhone, you'll want to follow these steps: If your computer doesn't recognize your iPhone or iPad

If it's still not working after that, then you'll want to contact Apple for assistance: Get Support

Cheers!

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3 replies

Top-ranking reply

Jaym_8

Community Specialist

Jan 3, 2023 11:34 AM in response to Mark Anderson19

Hello Mark Anderson19,

If your computer won't recognize or stay connected with your iPhone, you'll want to follow these steps: If your computer doesn't recognize your iPhone or iPad

If it's still not working after that, then you'll want to contact Apple for assistance: Get Support

Cheers!

Jan 4, 2023 5:18 AM in response to Jaym_8

The cable stopped working.. I replaced the cable and it now allows me to download the pictures. Thank you.

Chris_C1

Community Specialist

Jan 4, 2023 7:33 AM in response to Mark Anderson19

Hey there Mark Anderson19,

That's great news. Thank you for taking the time to let us know.

Have a good one!

my iphone it keeps connecting then disconnecting