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User profile for user: NOUF03
NOUF03 Author
User level: Level 1
4 points

app store account

When I want to download or update an app, I get a password setting message, but the email in the message is not my email used in the app store.

noting that my email in the app store has not changed and is in the settings.



iPhone 7, iOS 15

Posted on Jan 2, 2023 11:47 AM

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User profile for user: R4FTY
R4FTY
User level: Level 4
1,375 points

Posted on Jan 2, 2023 12:06 PM

It sounds like there may be an issue with the email address associated with your Apple ID, which is used to sign in to the App Store and other Apple services. Here are a few things you can try to fix this issue:

  1. Make sure that you're using the correct email address and password to sign in to your Apple ID. You can check which email address is associated with your Apple ID by going to the Apple ID account page: https://appleid.apple.com/.
  2. If you're not sure which email address is associated with your Apple ID, or if you've forgotten your password, you can try resetting your password using the following link: https://iforgot.apple.com/.
  3. Try deleting the app and reinstalling it.
  4. If you're still having trouble, you may want to try contacting Apple Support for further assistance. You can do this by going to the following link: Contact - Official Apple Support.

I hope this helps! If you have any other questions or need further assistance, please don't hesitate to ask.


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User profile for user: R4FTY
R4FTY
User level: Level 4
1,375 points

Jan 2, 2023 12:06 PM in response to NOUF03

It sounds like there may be an issue with the email address associated with your Apple ID, which is used to sign in to the App Store and other Apple services. Here are a few things you can try to fix this issue:

  1. Make sure that you're using the correct email address and password to sign in to your Apple ID. You can check which email address is associated with your Apple ID by going to the Apple ID account page: https://appleid.apple.com/.
  2. If you're not sure which email address is associated with your Apple ID, or if you've forgotten your password, you can try resetting your password using the following link: https://iforgot.apple.com/.
  3. Try deleting the app and reinstalling it.
  4. If you're still having trouble, you may want to try contacting Apple Support for further assistance. You can do this by going to the following link: Contact - Official Apple Support.

I hope this helps! If you have any other questions or need further assistance, please don't hesitate to ask.


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app store account

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