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Instagram won’t re-download

hi

i deleted my Instagram app and then I tried to download it again. when I try, it keeps saying sign in to view billing information. Then it takes me to my billing information when I type everything in and press done it just takes me back to sign in to view billing information it keeps doing that no matter how many times I’ve done it, I’ve restarted my phone and everything. My card details are correct, everything is up to date it’s not out of date or anything I’ve tried 2 of my Visa cards and nothing is working.

iPhone 12, 16

Posted on Jan 2, 2023 9:02 PM

Reply
Question marked as Best reply

Posted on Jan 2, 2023 9:29 PM

valarie229 Said:

"Instagram won’t re-download: [...]Then it takes me to my billing information when I type everything in and press done it just takes me back to sign in to view billing information it keeps doing that no matter how many times I’ve done it[...]"

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For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
1 reply
Question marked as Best reply

Jan 2, 2023 9:29 PM in response to valarie229

valarie229 Said:

"Instagram won’t re-download: [...]Then it takes me to my billing information when I type everything in and press done it just takes me back to sign in to view billing information it keeps doing that no matter how many times I’ve done it[...]"

-------


For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Instagram won’t re-download

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