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Closed Captioning / SDH won’t turn off after app update

Hi, I turned my LG TV on today and Apple TV app asked me a couple questions about something then went away, presume it had done an update as now when I try to watch any programme, they all have what looks like subtitles at the bottom. I have gone in and turned those off however the ‘Closed Captions & SDH’ is stuck at ON and greyed out - it shows ‘to disable closed captioning, change the setting on your device’


I don’t seem to have closed captioning setting on my tv, only subtitles which are turned off in the tv settings


Thoroughly stumped! And fed up tbh as it’s now taken an hour of precious sofá time after a long work day and the text on the screen is irritating


Any ideas please ? Thank you


Posted on Jan 3, 2023 12:01 PM

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Posted on Jan 3, 2023 12:32 PM

For LG TV closed captions:

  1. Press the Home button.
  2. Go to Settings.
  3. Use the down arrow to navigate to Options/Accessibility.
  4. Go to the Captions line.
  5. Use the right arrow to toggle it to Off.
4 replies

Closed Captioning / SDH won’t turn off after app update

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