Level 1

11 points

Epson Printer - Encryption Credentials have expired -Airprint

Our 2 x Macbook Airs (Apple M1/Ventura 13.1) are today, suddenly unable to print from our Epson WF-3640. Having tried some things on an earlier thread about the same issue - and Googling and testing a number of solutions - we've run out of ideas. NOTE: Our old 2013 Macbook Air on the latest Big Sur op system had the same issue - but resolved it by uninstalling/reinstalling the printer. In the 'Add Printer' pop up under 'Use' we were able to choose 'Air Print' which solved the problem. However, after spending a lot of time on the phone to Apple, we still cannot even find 'Air Print' as an option to choose for the other two laptops. Apple suggested we reinstall Ventura - but still no solution. Really don't want to have to buy a new printer. Any ideas? (Have reset printer, unplugged modems, installed/reinstalled etc. - 4- hours of pain ongoing.) Thanks in advance!

MacBook Air

Posted on Jan 4, 2023 11:35 PM

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VLime

Level 1

8 points

Posted on Jan 25, 2023 1:32 PM

Not sure if you've solved your problem yet, but I couldn't get the driver solution to work for me either. So I found this and it worked - the printer time was off by 1 hour from my computer time. Looks like it was published yesterday.

https://epson.com/faq/SPT_C11CD16201~faq-0000da0-shared

Hope it helps.

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25 replies

Owl-53

Level 10

103,339 points

Jan 6, 2023 1:36 AM in response to JMB00

Good work 👍 and thank you for sharing that link

LuluAim

Level 1

8 points

Jan 10, 2023 8:38 PM in response to JMB00

Thank you so much for this link. I've been ripping my hair out in frustration for days trying everything else. I only just came across this feed and IT WORKED!. Thank you, thank you, thank you.

JMB00 Author

Level 1

11 points

Jan 10, 2023 9:29 PM in response to LuluAim

Infuriating isn't it. It took 5 hours out of my day! Glad it helped.

sechai

Level 1

8 points

Jan 16, 2023 7:30 PM in response to JMB00

Thanks for your thoughts. I am still stuck :( I did not see an AirPrint option. May have to call Apple....

JMB00 Author

Level 1

11 points

Jan 16, 2023 8:44 PM in response to steve626

Yes, that's the order I followed too

Jan 20, 2023 9:12 AM in response to JMB00

JMB00, thank you so much. This link solved our problem quickly. Appreciate your sharing.

JMB00 Author

Level 1

11 points

Jan 20, 2023 2:20 PM in response to LesAnne52

Great! Glad it helped others too - and thanks for letting me know!

JMB00 Author

Level 1

11 points

Jan 20, 2023 11:46 PM in response to JMB00

I can't believe what we've all gone through. Kudos to your husband - and thanks to everyone wgo kept sharing updates. I'm sure there are many who will need this info too! Glad all is good now!

Jan 24, 2023 10:57 AM in response to JMB00

Could you kindly repost the link to the answer? the link as posted now takes me to a generic Epson page, not a specific solution (thanks Epson!). Having the same problem as you did. Thanks!

JMB00 Author

Level 1

11 points

Jan 25, 2023 2:04 PM in response to VLime

my issue is resolved now but thanks for sharing! Many others will benefit!

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Epson Printer - Encryption Credentials have expired -Airprint