Lock and notification sound so low

Have you enabled Scheduled Summary?

Settings > Notifications > [Select the App that you are having trouble receiving immediate notifications]

See the pic below for a few examples. Please select immediate delivery.

Go to Settings and tap Notifications. Select an app under Notification Style. Under Alerts, choose the alert style that you want. If you turn on Allow Notifications, choose when you want the notifications delivered — immediately or in the scheduled notification summary.

Use notifications on your iPhone, iPad, and iPod touch

Change notification settings on iPhone

1. Go to Settings > Notifications.
2. To schedule a notifications summary, tap Scheduled Summary, then turn on Scheduled Summary. ... 
3. To choose when you want most notification previews to appear, tap Show Previews, select an option—Always, When Unlocked, or Never—then tap.

More items...

Change notification settings on iPhone - Apple Support (IN)

You can allow access to Notification Center on the Lock Screen. Go to Settings > Face ID & Passcode (on an iPhone with Face ID) or Touch ID & Passcode (on other iPhone models). Enter your passcode. Scroll down and turn on Notification Center (below Allow Access When Locked).

View and respond to notifications on iPhone - Apple Support (IN)

If you have a hearing or sound issue on your device then please try some of these processes to set it right

1. If you have a distorted sound issue on your iPhone --> If you hear no sound or distorted sound from your iPhone, iPad
2. If you are not able to hear the other person, click this...>If you can't hear a person on a call or voicemail or if the sound isn't ...
3. If you only hear through speakerphone mode --> If your iPhone is stuck in headphone mode - Apple Support
4. If the other person is not able to listen to you then please click this to identify the issue --> If the microphones on your iPhone, iPad, and iPod touch aren't ...

If the above options do not mitigate the issues then Contact your carrier and then Contact Apple Support

I wouldn’t call that a bugg [SIC]. I would call it a feature, to assure that you hear the alarm regardless of what your volume setting was for other sounds. Have you noticed that the alarm volume goes down when you look at the alarm screen? That’s also a feature called “Attention Aware” responses. And that the alarm will still sound when the Mute switch is on? Also a feature.