Why is facetime disconnecting an active phone call that I am on?

When I am on a FaceTime call and I get a phone call, it doesn’t go through and my step dad is angry at me because I didn’t answer his calls while I was on a FaceTime call with my friend. Please tell me which setting I should chose ob Settings so that this doesn’t happen ever again. Happy Thanksgiving!!!

What the actual intercourse, I cant express how intercoursing dissaponted I am, this is a crucial isse, it shouldn't tale 11 month to fix you are selling a PHONE so the PHONE not being able to do its basic phoning duties shouldn't be on the back of your priority list. One gaslighting reply " just end call hahaha" and then radio silence, simply disgraceful, I'm turning of face time until u get your intercoursing **** together you "multitrillion dollar company" that can't fix a simple problem in 11month.

This is not helpful. Yes, those options are displaying, but they don't work. If a facetime call comes in, or a regular call comes in while I'm on facetime, both calls will eventually drop no matter what I press or don't press.

Click "Decline" on the incoming call - both calls drop

Click "End and Accept" on the incoming call - both calls drop

Click "Hold and Accept" - both calls drop

Let the incoming call just ring and do nothing - both calls drop

This makes my phone and facetime - both of which I use all the time - unusable. And it's really offensive that apple hasn't done anything about it. Please help

The fact that this is STILL an issue Apple hasn’t fixed really makes me angry!!!! These people posted this dang near a YEAR ago! This happens to my husband and myself. You can ignore it all you want or choose those options but the calls are being disconnected! It’s not okay! Fix this!!

I’m having this same issue! No matter what I choose-ignore, decline or accept the call it will cancel both calls and freeze my phone for 30 seconds to a minute. I literally have to wait to use my phone every single time I get a call while I’m on FaceTime. Thought I was the only one.

update to which iOS? I'm on iOS 16.1.2 and still getting the same error. When I'm engaged in a FaceTime video or audio call and receive another call, both calls drop and display a "call failed" message.

This issue with facetime disconnecting an active phone call is really, really annoying. I am unable to deny the Facetime call...too late, my phone call is gone. It is impacting me as a small business owner when clients phone me and I lose their call midway. I am sure they think that I hung up on them.

When is Apple going to resolve this or do they even check in here.

This just happen to me I was on hold for 2 hours had 4 people in front of me. Then a FaceTime call came in and dropped my current call. This needs to stop. It’s always happening I’m about to disconnect my FaceTime calls

I have the exact same issue. AT&T on iPhone 14 Pro Max. Incoming FaceTime disconnects phone calls every time.

I hope Apple will fix this problem. It’s really annoying when you are in an important phonecall :’)

This happened to my bf when I tried to FaceTime him while he was on a call. It dropped the call he was on. It was a very important call. Please fix this!!

No answer on this @apple?

Nope

Same!!! I thought it was me I called Verizon twice they put me through to Apple support on phone w them now…..😩😩

Has apple provided any fix for this? It keeps ending my work calls when my son face times me. It’s a major problem.