Why is facetime disconnecting an active phone call that I am on?

I’m having the same issue, it’s so annoying and needs to be addressed asap. This wasn’t an issue before, can we get a solution. The problem persists even if you decline the FaceTime. You get a notification call failed.

Oh just update to IOS 17 and you

won have these bugs like call failed

Update to IOS 17 and you won’t have these problems

My husband and I are having this exact issue and it has dropped some very urgent calls for our business. This is horrible as it seems we are hanging up on our customers, and job opportunities (He runs a trucking business). I am not sure what is going on but when is apple going to address these issues?

For those of you lucky enough to solve this problem with a software update, please tell us what version you are running. I have an iPhone 13 Pro on 16.1.1 with automatic updates turned on and am experiencing this problem. I've requested an update to 16.6. Will report back later after I'm able to test it out.

I'm having this issue as well and same with my sister who lives overseas. We talk regularly through facetime audio or video and it's becoming a problem as its disconnecting active calls. This is definitely not a network issue and needs to be fixed by apple ASAP. I'm being disconnected sometimes from very important calls, this shouldn't be happening.

When the Facetime comes in the original call totally disconnectd and these options go away. It looks like it is a brand new phone call and the call you were on is disconnected. Phone has been updated, it happened on Iphone 12 and then on my new Iphone 14 Pro max. Verizon service. Started about a year ago.

I am still having this issue I was on the phone for over an hour on hold only to get an incoming FaceTime which I neither accepted or declined I just let it ring & it dropped my call this is so frustrating! I don’t understand why this hasn’t been fixed it’s been months!!!

I am still having the same issue. This is beyond ridiculous. They’ve had plenty of time to fix this problem. Yet very important calls are dropped for an incoming FaceTime that I can’t even reject or ignore. Has anyone found a solution?

This is happening for me as well. I use facetime a lot to call my father who lives abroad. He will call me randomly, as people do, and if I'm on another call no matter what I press, both calls drop. It's infuriating because he often calls back a few times so it happens again and again. It's despicable that apple hasn't responded to this. It's been an issue for months and months.

When I am on a FaceTime call and I get a phone call, it doesn’t go through and my step dad is angry at me because I didn’t answer his calls while I was on a FaceTime call with my friend. Please tell me which setting I should chose ob Settings so that this doesn’t happen ever again. Happy Thanksgiving!!!

What the actual intercourse, I cant express how intercoursing dissaponted I am, this is a crucial isse, it shouldn't tale 11 month to fix you are selling a PHONE so the PHONE not being able to do its basic phoning duties shouldn't be on the back of your priority list. One gaslighting reply " just end call hahaha" and then radio silence, simply disgraceful, I'm turning of face time until u get your intercoursing **** together you "multitrillion dollar company" that can't fix a simple problem in 11month.

This is not helpful. Yes, those options are displaying, but they don't work. If a facetime call comes in, or a regular call comes in while I'm on facetime, both calls will eventually drop no matter what I press or don't press.

Click "Decline" on the incoming call - both calls drop

Click "End and Accept" on the incoming call - both calls drop

Click "Hold and Accept" - both calls drop

Let the incoming call just ring and do nothing - both calls drop

This makes my phone and facetime - both of which I use all the time - unusable. And it's really offensive that apple hasn't done anything about it. Please help

The fact that this is STILL an issue Apple hasn’t fixed really makes me angry!!!! These people posted this dang near a YEAR ago! This happens to my husband and myself. You can ignore it all you want or choose those options but the calls are being disconnected! It’s not okay! Fix this!!

I’m having this same issue! No matter what I choose-ignore, decline or accept the call it will cancel both calls and freeze my phone for 30 seconds to a minute. I literally have to wait to use my phone every single time I get a call while I’m on FaceTime. Thought I was the only one.