Why is facetime disconnecting an active phone call that I am on?

I’m having this same issue! Very frustrating! And always happens when I’m on an important call 😡

I was having this same annoying issue for months driving me nuts. The last system update fixed the issue finally.

Oh just update to IOS 17 and you

won have these bugs like call failed

This keeps happening to me and now it’s happening to my sister, too! I have T-Mobile on an iPhone 13 and she has AT&T on an iPhone 14. Can’t be the service, has to be an Apple problem. Someone please tell us how to fix this!!!!!

I’m having the same issue, it’s so annoying and needs to be addressed asap. This wasn’t an issue before, can we get a solution. The problem persists even if you decline the FaceTime. You get a notification call failed.

My husband and I are having this exact issue and it has dropped some very urgent calls for our business. This is horrible as it seems we are hanging up on our customers, and job opportunities (He runs a trucking business). I am not sure what is going on but when is apple going to address these issues?

2 days in a row for me. I’m on a FaceTime call (same Apple ID) on my MacBook, and a new incoming FaceTime rings my phone. It immediately hangs up my MacBook as call failed. There is no option to decline the new call it’s just the answer

prompt. I can’t have a call consistently now as any new FT call kills the original call I’m on.

Negative, Batman. What she is saying is that she cannot simply decline. Call or not take the call or whatever. No matter what you do. You’re screwed once a FaceTime beeps in on you. Because you’re gonna lose the call you’re on no matter how important it is the second they stop trying to get through. So that’s specifically what is being asked and I would love to know your answer because it is not the ones offered here, kwim

I am having the same issue, but regardless of what I choose, my original call is being disconnected. This is really frustrating as I work from my cell phone.

Is there a way to pause FaceTime when on a regular phone call?

For those of you lucky enough to solve this problem with a software update, please tell us what version you are running. I have an iPhone 13 Pro on 16.1.1 with automatic updates turned on and am experiencing this problem. I've requested an update to 16.6. Will report back later after I'm able to test it out.

I'm having this issue as well and same with my sister who lives overseas. We talk regularly through facetime audio or video and it's becoming a problem as its disconnecting active calls. This is definitely not a network issue and needs to be fixed by apple ASAP. I'm being disconnected sometimes from very important calls, this shouldn't be happening.

When the Facetime comes in the original call totally disconnectd and these options go away. It looks like it is a brand new phone call and the call you were on is disconnected. Phone has been updated, it happened on Iphone 12 and then on my new Iphone 14 Pro max. Verizon service. Started about a year ago.

I am still having this issue I was on the phone for over an hour on hold only to get an incoming FaceTime which I neither accepted or declined I just let it ring & it dropped my call this is so frustrating! I don’t understand why this hasn’t been fixed it’s been months!!!

I am still having the same issue. This is beyond ridiculous. They’ve had plenty of time to fix this problem. Yet very important calls are dropped for an incoming FaceTime that I can’t even reject or ignore. Has anyone found a solution?

This is happening for me as well. I use facetime a lot to call my father who lives abroad. He will call me randomly, as people do, and if I'm on another call no matter what I press, both calls drop. It's infuriating because he often calls back a few times so it happens again and again. It's despicable that apple hasn't responded to this. It's been an issue for months and months.