You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Refund Game payments ( family members)

How can I refund my money after a mistake ,I give my phone to one member from my family to play and he pay a lot of money on this game. How can I refund my money back ?

Posted on Jan 8, 2023 6:36 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 8, 2023 7:54 AM

To prevent it from happening again in the future, see

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support (UK)


Prevent in-app purchases from the App Store

Prevent in-app purchases from the App Store – Apple Support (UK)


Require a password for App Store and iTunes purchases

Require a password for App Store and iTunes purchases - Apple Support



Thank you for your feedback and you're welcome.


5 replies
Question marked as Top-ranking reply

Jan 8, 2023 7:54 AM in response to RaulLiviu1998

To prevent it from happening again in the future, see

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support (UK)


Prevent in-app purchases from the App Store

Prevent in-app purchases from the App Store – Apple Support (UK)


Require a password for App Store and iTunes purchases

Require a password for App Store and iTunes purchases - Apple Support



Thank you for your feedback and you're welcome.


Jan 8, 2023 7:30 AM in response to RaulLiviu1998

1.

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.



Or try to ->  Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

 

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.


2.

Perhaps you need to check ⤵️

See -> Delete apps on your iPhone, iPad, and iPod touch

Delete apps on your iPhone, iPad, and iPod touch - Apple Support

  • If you delete an app, it doesn’t cancel in-app subscriptions that you might have. While deleting an app, you might see a Cancel Subscriptions option. Learn how to cancel your subscriptions.

 

If you don't want to continue a subscription you need always to cancel that subscription in time, see the following Apple articles:

If you want to cancel a subscription from Apple

If you want to cancel a subscription from Apple - Apple Support

 

If the subscription that you want to cancel is not listed

If the subscription that you want to cancel is not listed – Apple Support (UK)

 



Refund Game payments ( family members)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.