Can’t verify AirPods Pro anymore after reset

I’ve had these AirPods Pro now for a little over a year I think and I’ve never really had issues with it apart from the fact that I kept having to disconnect from it in order to switch devices (from iPhone to iPad) and after doing a bit of research I found out that it should be able to connect to both my iPad and iPhone at the same time but it didn’t work so I tried resetting my AirPods Pro. I pressed Forget This Device and held the button at the back for 15 seconds until the lights started flickering pretty fast in the hopes that a reset would fix my problem. But now whenever I try to connect to it it says it can’t verify my AirPods

And when I tried to check coverage by checking the serial number it said “this is a serial number for a product that has been replaced”


How could this have happened and is there any way to get this fixed?

Posted on Jan 8, 2023 3:27 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 10, 2023 4:28 PM

Hey there Gertjeboy,


Thanks for reaching out to the Apple Support Communities. For the best information on this particular alert, check out this link here: If you get a 'Cannot Verify AirPods' alert - Apple Support


If you get this alert when you try to connect your AirPods with your iPhone, iPad, or iPod touch, verify that your AirPods are genuine.
 
You can choose to not connect your unverified AirPods, or to connect them in Bluetooth settings. If you connect your unverified AirPods, they may not behave as expected.

For more information, contact the place of purchase.

To help verify that your AirPods are genuine, identify your AirPods.


Based on the information you've provided, we would recommend reaching out to Apple Support as well using this link here: Get Support - Apple


They would be the best option to take a closer look into this issue from here.


Take care.

Similar questions

1 reply
Question marked as Top-ranking reply

Jan 10, 2023 4:28 PM in response to Gertjeboy

Hey there Gertjeboy,


Thanks for reaching out to the Apple Support Communities. For the best information on this particular alert, check out this link here: If you get a 'Cannot Verify AirPods' alert - Apple Support


If you get this alert when you try to connect your AirPods with your iPhone, iPad, or iPod touch, verify that your AirPods are genuine.
 
You can choose to not connect your unverified AirPods, or to connect them in Bluetooth settings. If you connect your unverified AirPods, they may not behave as expected.

For more information, contact the place of purchase.

To help verify that your AirPods are genuine, identify your AirPods.


Based on the information you've provided, we would recommend reaching out to Apple Support as well using this link here: Get Support - Apple


They would be the best option to take a closer look into this issue from here.


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can’t verify AirPods Pro anymore after reset

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.