Sony wh-1000mx5 after making a call from the phone, the macbook loses the headphone microphone input

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RomanDado Author

Level 1

7 points

Sony wh-1000mx5 after making a call from the phone, the macbook loses the headphone microphone input

Hello,

please help.

I have my sony wh-1000xm5 headphones connected to two devices at the same time - macbook pro (m1 pro) and iphone 11.

As long as I'm not calling on my iphone, I can see the headphone mic input on the macbook:

Vstup = input (Slovak language)

As soon as I make a call via iphone, after the end of the call the input of wh-1000XM5 disappears irretrievably:

Only disconnecting and then connecting headphones will help. Subsequently, I see the headphone mic input again in the settings. For some reason, mac os can't automatically use the headphone mic input after a phone call.

Thanks so much for help.

MacBook Pro 16″, macOS 13.1

Posted on Jan 9, 2023 9:31 AM

Reply

Answer 1

destiny241

Community Specialist

Jan 11, 2023 11:27 AM in response to RomanDado

Hello RomanDado,

When you connect these headphones, the Mac won't reconnect after a call has been taken on the iPhone. This would be expected behavior. You could switch between associated devices if you were using AirPods, but not Sony headphones.

If you have feedback about this, we'd encourage you to provide that here: Product Feedback

Keep in mind, Apple reviews all feedback, but you may not hear back on any given. Apple does not request unsolicited ideas.

You may also want to consider contacting the manufacturer of the product, for future feature requests.

We hope this helps out, take care.

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Answer 2

chuckbl

Community Specialist

Jan 11, 2023 1:42 PM in response to RomanDado

Hello RomanDado,

For additional help with your headphones, you'll want to reach out to the manufacturer: Sony Group Portal - Support / Contact Us They'd be in the best position to assist further with using their particular product with multiple devices simultaneously.

Take care.

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Answer 3

RomanDado Author

Level 1

7 points

Jan 20, 2023 2:39 PM in response to chuckbl

Sony has thoroughly checked my suggestion and the statement is as follows:

Dear Mr Ďaďo

Thank you for your patience.

With reference to your enquiry regarding your Sony WH-1000XM5, kindly note that we have received the outcome of the investigation, which confirms that since the headphone work fine with Windows, then the behaviour is caused by the MacBook not the headphones.

You may refer back to the support of your MacBook in order to check the matter further.

For registration purposes, please reply to this email with the 7 digit serial number.

https://www.sony.co.uk/electronics/support/articles/00248604

Should you have any further questions, please feel free to reply to this email.

Thank you for your enquiry.

Yours sincerely,

Nada

SONY SUPPORT TEAM

SUPPORT: http://www.sony.co.uk/support/en

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Answer 4

RomanDado Author

Level 1

7 points

Jan 11, 2023 1:28 PM in response to destiny241

Thanks for answer.

It worked on windows, so why not on mac? Is it a hardware issue or a software issue?

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Answer 5

WinsC1

Community Specialist

Jan 21, 2023 10:14 AM in response to RomanDado

Hey RomanDado,

Thanks for those details.

We'd recommend contacting Apple Support for further assistance here: Apple Support

Thanks!

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Sony wh-1000mx5 after making a call from the phone, the macbook loses the headphone microphone input

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