AirPods Pro 2 disconnect when answering a call

I have been having the same issue. AirPods Pro 2, iPhone Xs. I went to the local Apple Store. They ran diagnostics on the AirPods Pro 2, but all the tests passed. I did find something that may solve the problem. I turned off "announce calls" (Settings -> Siri & Search -> Announce Calls) (set to "never"). Using my home phone, I called my iPhone, while listening to music through the AirPods Pro 2. I clicked the right stem (as I did before), and this time, the call connected the way it should, and I did not experience any issues. I kept the call going for a minute, and made sure I could hear myself on the home phone. I then double-clicked the right stem, and the call ended, as it should.

I think what was happening is that sometimes Siri would announce the call, and sometimes it would not. I'm not sure, but it seems like the "announce calls" expects you to ONLY answer by responding "yes", and if you click the stem instead, the iPhone/AirPods Pro 2 gets confused and results in audio issues as many here have described. This should not be the case, and I consider this a bug, but I will try this and see how it works.

I'm disappointed that the person at the Apple Store did not ask about these settings, or how I was answering calls. Especially after I showed a list of issues I was having.

I had the same problem with my AirPods Pro 2 and iPhone XS. Updated to iOS 16.4.1 and the problem is FIXED!

firmware 5A377 case 3.64.0

OMG, I'm also having the same issue! I'm using iPhone XS Max with AirPods Pro Gen 2. I tried my AirPods Pro Gen 2 with my other friend's iPhone and it works fine, but on my iPhone XS Max, I'm having the same problem.

While listening to music, if I get any incoming calls, as soon as I press the answer button, I can immediately hear the person say "Hello" (Mostly on the left side only) then immediately the AirPods get disconnected and automatically connects after 10 sec. By that time most of the people might think something wrong with the line and cut the call. It's very frustrating and annoying. I hope Apple will fix this issue with the next firmware update in AirPods and iOS.

There's a temporary solution which I use for this issue. When you receive a call. Before you answer remove the AirPods from your ears and keep them inside the box. Answer the call with the phone. While talking, slowly take the one AirPod out of the box and fix it to one ear. The call will automatically switch to AirPods, and then take out the other one and fix it to other ear. Call without interruption! lol! :D That's the current funny method I use. Hope it helps.

If Apple is not going to fix this issue in the next update, then I think I have no option than buying a new iPhone! :(

Same here, with iphone XS Max IOS 16.2 resetted, Airpods pro 2 A2698 with latest firmware 5B58. Changed the airpods, same problem. Used airpods on iphone 11 IOS 16, no problem. So problem comes from IOS of XS, not the airpods.

Very annoying. Everytime someone calls me, I need to switch to Iphone sound system for 10-20 seconds. This is not a « pro » experience.

However, when I call someone, I have no problem. Only when I’m answering. Even if I answer by clicking the airpod.

Please, Apple, can you fix the bug in IOS to give us a proper Airpods Pro user experience ? If you need more detail or help or beta test, you can contact me.

Thanks a lot !

Hello,

I have the same problem with airpods pro 2 (latest firmware5B58) only on Iphone XS (ios 16.2) and on iphone 12 mini they work without a problem.

When answering a call (while listening on music on the background) airpods drop connection and then i have to reconnect them. Tried resetting phone and airpods, tried forget bluetooth device and reconnecting. The problem is that the connection drops, not with microphone, proper gesture of answering etc and this happens solely on iphone XS.

I see the same problem in reddit for users of iphone XS.

[Link Edited by Moderator]

Same problem here, but I should add it also happens when answering any other kind of calls for example a Teams call.

I know that Bluetooth headsets (including AirPods) have two audio modes, one is stereo which is used for two audio channels from phone (host devices) to AirPods and a full duplex mode which is basically a mono audio channel from phone to AirPods and another from AirPods to phone (that’s why the audio quality drops when in a call).

this issue happens when AirPods and iPhone are trying to switch mode.

Hi sjoerd292,

Thank you for posting to Apple Support Communities.

When you answer a call on your AirPods, are you double tapping either side of your AirPods? This is how to answer a call while wearing your AirPods Pro (2nd generation).

If you have set up Siri with your AirPods, you can answer a call with your voice instead. This will guide you with how to do this:

"If you haven’t set up “Hey Siri” on your iPhone, iPad, iPod touch, Apple Watch, or Mac, do any of the following:

• iPhone, iPad, or iPod touch: Go to Settings  > Siri & Search, then turn on Listen for “Hey Siri.”
• Apple Watch: Go to Settings  > Siri, then turn on Listen for “Hey Siri.”
• Mac: Choose Apple menu  > System Settings, click Siri & Spotlight  in the sidebar, turn on Ask Siri on the right, then turn on “Listen for ‘Hey Siri’.” (You may need to scroll down.)"

This information is from Set up Siri - Apple Support.

Let us know if double tapping to answer a call with your AirPods Pro or using Siri helps.

Take care.

So, I have good news and bad news in my situation with AirPods Pro 2 (APP2). Since I was planning on upgrading my iPhone Xs to a newer model, I did that. I bought a 14 Pro. So far, I have not encountered any connection dropping when answering phone calls on my APP2, and no issues when listening to streaming audio, or other audio sources. Also, my APP2 works fine in the Teams app. Bad news? One should not have to spend over a thousand dollars to resolve this type of issue.

Same problem. Took to Apple Store tonight and there’s no solution at the moment. Based on the other comments this seems to be an iPhone 10 (XS) that is having this issue. I disconnect when I pick up calls but if I make the call it goes through no problem. Also the charging case is dying so fast.

I've been dealing with the same issue with iPhone 13 Pro Max and Airpods Pro 1. I've reset my phone, reset the network on my phone. APple has replaced my airpods 3 times at this point and they have not been able to figure this out. I've spend 6 months reaching out to apple and all they do is say everything is fine and return the item. I think this is a defect that Apple cannot fix, its a matter of time till it becomes a class action or something when they will actually take action. lol

I’m having the same issue with my Airpods Pro 2 and my iPhone Xs Max every time I answer a Call my Airpods disconnect but strangely not when answering WhatsApp calls, I tried resetting my Airpods, Completely Resetting my iPhone (both my AirPods and iPhone are up to date) I went to Apple and got a new pair of Airpods but the problem still remains…

Apple really needs to address this problem!! from what I’m seeing it’s mostly present in AirPods Pro 2 in Combination with iPhone Xs but also seems to happen on other iPhones… it’s really frustrating when your 25€ earbuds are more reliable than your 300€ AirPods…

Lucifer. same issue with my Iphone 14 pro & airpods pro but specifically with app using internet i.e. watsapp/teams/zoom/facettime calls but fortunately works fine with normal calls.

talked to AppleCare, nothing in diagnose. plz share if you find anything.

i am having 14 pro and its still getting disconnected on 5E135. I believe it was working fine in 5E133 as my ap2 were working fine for a month after getting continously disconnected during the version 5B59 and 5B58 versions.

Also having this issue, and also on an iPhone XS with AirPods Pro 2. Never had issues with past AirPods. My (very not ideal) current workaround is to use sjoerd292's solution of putting it on speaker and then waiting for it to switch to the AirPods, eventually.