Level 1

19 points

AirPods Pro 2 disconnect when answering a call

When I am listening to music on my AirPods Pro 2 and I receive a call. My AirPods seem to disconnect. The person on the other side cannot hear me but my phone says my AirPods are still connected. The I am switching to speaker on my phone. After this I can hear the other person and they can hear me. Then after a couple of seconds it automatically switches back to the AirPods and they work fine. I have tried everything; reset the AirPods, the latest firmware on AirPods and phone. Can you please help me?

iPhone XS, iOS 16

Posted on Jan 9, 2023 3:11 PM

Top-ranking reply

cloudhawk

Level 1

8 points

Posted on Jan 16, 2023 7:47 PM

I have been having the same issue. AirPods Pro 2, iPhone Xs. I went to the local Apple Store. They ran diagnostics on the AirPods Pro 2, but all the tests passed. I did find something that may solve the problem. I turned off "announce calls" (Settings -> Siri & Search -> Announce Calls) (set to "never"). Using my home phone, I called my iPhone, while listening to music through the AirPods Pro 2. I clicked the right stem (as I did before), and this time, the call connected the way it should, and I did not experience any issues. I kept the call going for a minute, and made sure I could hear myself on the home phone. I then double-clicked the right stem, and the call ended, as it should.

I think what was happening is that sometimes Siri would announce the call, and sometimes it would not. I'm not sure, but it seems like the "announce calls" expects you to ONLY answer by responding "yes", and if you click the stem instead, the iPhone/AirPods Pro 2 gets confused and results in audio issues as many here have described. This should not be the case, and I consider this a bug, but I will try this and see how it works.

I'm disappointed that the person at the Apple Store did not ask about these settings, or how I was answering calls. Especially after I showed a list of issues I was having.

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32 replies

Feb 7, 2023 12:25 AM in response to cloudhawk

I am facing the issue even on my iphone 14 pro. It’s happening on all type of calls, whatsapp facetime or normal, my APP 2 connects for some time and then disconnects and keep on reconnecting and disconnecting. Apple store replaced the airpods, but still the same issue.

Feb 13, 2023 11:50 AM in response to sjoerd292

I to face same issue in my airpods pro 2nd generation and iphone xs

when i answer call (any type of call in any app) and after disconnecting call (any type of calls in any app) airpods getting disconnected and reconnect after a moment

please fix this issue in next ios update to utilise that full potential of airpods pro we have spent plenty of money on iPhone’s and apple ecosystem to fully utilise these products

please fix this issues soon

Apr 10, 2023 1:48 AM in response to sjoerd292

Hello,

I have exactly the same problem with AirPods Pro 2 connected to my iPhone Xs. When I receive a call during listening music, I hear the person on my right AirPod, 2 seconds and then AirPods disconnect. Then I have to wait 15 seconds they reconnect.

i have change my AirPods but not the case. I going to go to Apple Store to change case, or ask what to do.

May 18, 2023 6:47 AM in response to sjoerd292

I am having the same Issue with iPhone XS and Airpods Pro 2, a friend of mine too (also with XS and Airpods Pro 2).

When you google this issue, you find hundreds of threads about exactly this problem since the Airpods Pro 2 were released. More than 230 people clicked on 'me too' on this thread.

How can Apple be so ignorant not to fix this?

I will send the Airpods back and order the Bose Quiet Comfort Earbuds II.

Vamp_VV

Level 1

8 points

Sep 2, 2023 2:39 AM in response to sjoerd292

It is same with me too my theory is that it is happening because the airpods pro 2 are made for iphone 12 and above therefore creating this problem of disconnecting as seen this problem is happening on only iphone below 12 thats what i assumed

Vamp_VV

Level 1

8 points

Sep 2, 2023 2:43 AM in response to ultrasnow

thats fine but like while i am out running cycling or even driving it become where hard to take the case out and then put the airpods in and take out i have tried this method but most of the time it takes time and until that the person cuts the call mostly .

sjoerd292 Author

Level 1

19 points

Jan 12, 2023 1:53 PM in response to 1ssmith

Thank you for your reply. I tested both suggestions but without result.

sjoerd292 Author

Level 1

19 points

Jan 12, 2023 1:55 PM in response to liubodosev

That is very interesting because my phone is an iPhone Xs. With the AirPods Pro 1st generation I didn’t have this problem with my iPhone Xs.

PixelJa

Level 1

8 points

Jan 12, 2023 3:58 PM in response to sjoerd292

Having the same issue since last year and nothing works. I’m not the only one wonder what’s going on.

Jan 13, 2023 2:20 PM in response to sjoerd292

Same issue. Airpod Pro 2 and iPhone XS. On my second pair of earbuds and the problem persists.

Jan 17, 2023 6:50 AM in response to sjoerd292

sjoerd292, I’m sorry to hear that. Ugh, this is frustrating. I hope you find a solution.

sjoerd292 Author

Level 1

19 points

Jan 20, 2023 1:24 AM in response to cloudhawk

Thanks! Strange thing i noticed is that I don’t have the problem when answering a FaceTime video call. Only with a normal phone call.

Feb 7, 2023 12:28 AM in response to cloudhawk

I am facing the issue on my iphone 14 pro as well. App2 disconnects while on call and keep on connecting and disconnecting. Apple even changed the airpods but still the issue persists.

Mar 14, 2023 4:13 AM in response to ultrasnow

I think apple is doing this willingly just customer to upgrade to new models

Mar 14, 2023 5:18 PM in response to mohammedfromkukkaje

Yea! That’s what I think too, they have done this in the past with slowing down phones to make people buy newer models. I think they might not he fixing this issue for the exact same reason

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AirPods Pro 2 disconnect when answering a call