Logitech Circle View No Response

I have exactly he same issue. I tried everything. The cameras show connected to Wi-Fi in my case. The issue is with HomeKit taking them offline. It’s obvious this is an internal issue with secured video which is totally unreliable. I’ve reset them, hard reset, changed locations of the access points to make sure there’s optimal Wi-Fi reception. I have other camera directly connected to Wi-Fi and they are always on. The circle views, wemo doorbell with HomeKit are a total nightmare. Shame on you apple. It’s a terrible product and promise for home users. If you don’t come back with a resolution I’ll remove all from HomeKit

Sorry, I can’t figure out how to reply to a specific question on this string of comments on the Apple forum (or whatever it is called).

Someone asked how they got their camera replaced. I have spent hours and hours trying to get the logi camera to show on my home kit app. Talked with Apple. “Sorry sir I’ve exceeded my time allowed to solve this problem. You will have to call Logitech”.

I call Logitech (some secret 800 number I found last time I tried to fix this). Talk to someone in India who tried to be helpful but kept going away to ask someone higher what to do next. After 1 1/2 hours they said they would schedule a call with a senior person do the next 48 hours. I said no, they would have to hang up because I would not until I could talk with someone with the tech skills to help me. Finally she said ok, within 24 hours…! She finally hung up. I kept, like the inmates in the insane asylum, doing the same thing over again (going through the reconnection process). I did get a call from a senior guy who concluded the unit was defective. A new unit arrived three days later. I now get a blue light that won’t go out on the unit. It does show on the home app (iPhone 14 proMax, up to date operating system. Tried “defective” unit still no show.

Unfortunately, I have no technical background and am just a dumb consumer…. Why is it that this country can put a man on the moon in, what, 1969 - but can’t get two companies products to work together. Apple should not get into a business that it cannot support because of what ever reason!!! Lousy product, louSy support. I think I will make a sign and go to the next stockholder meeting and be the gadfly that has to get thrown out. And I’m a sizable Apple shareholder. Or, throw all this junk in the trash and buy a Glock - they work.

I went through tech support and they replaced it even though I was 2 months over the warranty.

I have only one Circle View Camera connected. The ASUS router is 5 feet away as is the Apple TV which is my only Home Hub. It’s always been connected via Ethernet (Fios)

For months it would go offline for a few minutes and come back at random times on its own. Starting last month it now goes offline until I power down or re-add it when the power-down doesn’t do the trick.

Any updates on this? I have tried everything I have read on the internet about that particular issue, but I still have no success. Logitech circle view camera goes offline every 1-2 days. I disabled 5g, moved everything to a 2.4 SSID, set a static IP address, nothing seems to work..

I’ve got 3 HomePod minis at home, no Apple TV. Once the camera goes offline, I have go to the home app, remove the camera and add it back again 😞

I wish I never invested money into the three Circle cameras I have—one of which was an expensive outdoor camera. Nothing but headaches since day one.

All of my Aqara and eufy cameras are loading fine this morning, but all three of my Circle cameras are offline despite rebooting every device in the chain of connection.

Landed on this page hoping to get help on maybe fixing this for good, but instead see others with issues too. So instead I’ll just add to the venting.

Anyone considering buying a new or used Logitech Circle camera save your money and sanity and go with another HomeKit option. I have had ZERO issues with my Aqara cameras, for what it’s worth.

What a scam. These cameras aren’t cheap. I bought four and HomeKit doesn’t show video despite the fact they they are connected to the 2.4 GHz network, they receive and send packets and the signal is very good. I bought them because they were made for HomeKit but they weren’t. Logitech just saved money in building reliable software and relied on buggy secure video from apple.

it’s a shame these brands are playing with customers this way.

I bought this doorbell thinking it would be easy to install and work well since it works with HomeKit and is sold from Apple stores. DONT BUY THIS PIECE OF **** HARDWARE. I’ve had professional installers come out to fix it and it can never get going more than half an hour. The package says it works with both 5ghz and 2.4ghz, but then support says to turn off 5ghz for it to work. The worst technology experience I’ve ever had between the awful Apple support and Logitech support blaming each other.

The service this camera provides is definitely frustrating. It wasn't made to record. HomeKit does not support recording. I followed all the tips posted here so that the camera records. But it stays for about a few minutes and then becomes inoperative. I've already tested leaving it next to the router, and it still doesn't work in recording mode. So today my camera only in “Strem” mode. This is very frustrating!

Good afternoon. I purchased 2 Logitech cameras for installation inside the house and one doorbell. I really regret that I made such a choice. I used this equipment for a couple of months until it broke. I have never been able to talk to the postman through the doorbell, this system works very slowly. From the moment someone rings the doorbell to the moment the application shows the picture live, a lot of time passes. The cameras systematically turn off themselves for several days, the last time they never turned back on.

Now I don’t know what to do with the non-working equipment, I can’t take it to the store because too much time has passed, can someone tell me what to do?

Now what about my logitec doorbell that decided to become inoperative. When someone rings the Doorbell, it simply freezes and stops working.

I need to turn it off for about 2 hours for it to work again.

I'm really tired of these Logitech products.

Well I might as well chime in. I have 2 Circle View, cameras and now the door bell one too. Bought the door bell Logitech because my circle 2 camera stopped working all the time. At one point some genus from Logi made me DELETE MY HOME!!! What a pain it was re setting up everything from scratch. 37 different devices. Camera worked for like a 2 weeks and now it is down again. My other camera and the doorbell all still work fine.

Why can’t apple just come up with their own camera. Ones that are tied in directly to the HomePod but that’s not physical connected to it.

its ridiculous the amount of stress and anxiety this has caused me.

Logitech nightmare. Mine worked about a year ago for a week or two. I'm paying for all the extra iCloud storage for recording and have 1 hub--an Apple TV ethernet connected. Two logitech circle views are recognized to exist but not connecting. Short of other ridiculously complicated solutions suggested elsewhere in this thread, I have to blame both Apple and Logitech for making hundreds of us frustrated. If I wanted to reprogram a router with assigned IPs for every device, I'd just go to Google or Amazon. We expect Apple to be user-friendly and "just work" as the Apple's corporate DNA has always liked to brag. =

The Circle Views were far from the cheapest option, but the promise that they would "work with Homekit" sold me. I'm such a sucker. Apple should either build their own working cameras or dissociate permanently from Logitech.

Meanwhile, nothing is working.

In addition to the multiple HomePods, I have a Starlink hub to bring the NEST thermostats to HomeKit and a Chamberlain MyQ hub. Removing the Starlink hub does not seem to make a change.