Logitech Circle View No Response

Same here. Very frustrating

Zen Turtle,

Thanks for providing those additional details. If you've already reached out to Logitech, there are a few steps that may be able to help with troubleshooting the issue.

First, if you've confirmed that the devices are powered on, and your device you're working with has Bluetooth turned on, try turning your Wi-Fi router and/or modem off and back on. This can help with resetting the network connection with the devices, which may be able to help.

If the issue persist, the next best option would be to remove the cameras from the Home app and set them up again. Before setting up the accessory again, it is possible that you may need to restore them to factory settings.

If still experiencing issues after going through the steps above, the next best option would be to reach out to Apple Support directly from this link here: Get Support - Apple

They would be the best option to take a closer look into the issue from here.

Take care.

Just one question…do you have any hubs connected for other products? I’ve been putting up with this problem for two years, and I finally started troubleshooting by eliminating devices one at a time. When I took the Arlo hub out of the system, all of my other cameras that were constantly intermittent started working without disconnecting. The Circle View Camera, the Circle View Doorbell, and 8 Eufy Cameras all stay connected.

Logitech insists you have an “adequate power supply” and implies the bigger the better. However a 24 volt transformer may output a voltage greater than 26 volts. A high voltage is as much of a problem for the circle view as low voltage. Logitech would not tell me what the upper limit is other than “26 was too high.” Your household voltage may vary throughout the day depending on load. The doorbell voltage will vary with it, as it is unregulated. I switched to a Health/Zenth transformer with multiple taps and selected the 18 volt output. the Circle View is working much better with the lower voltage.

My Circle view stopped working after the power company replaced the transformer feeding my house and my house voltage is slightly higher.

My device is the stand alone camera, plugged into the USB power adapter as supplied by Logitech. A higher or lower voltage spike could explain why it goes offline but I would think unplugging it (rebooting it) would then bring it back online until it happens again. In additional I would expect the supplied power adapter to provide adequate power. Since it seems people are having the same problem with both the doorbell and the stand alone camera it would bring me back to some kind of Apple or Logitech software bug.

I have occasions where I have to remove it from Home and then scan the QR code to add it back to get it working again but again the camera is still connected to my router.

Ironically the replacement showed up from Logitech and I removed the old camera from Home and then added both back into the Home app to see which one goes offline first. Would you believe it both have been working all week without going offline once.

I struggled with these cameras coming online and going offline for a while. I believe what made the difference was turning off the more advanced 2.4 GHz features like Agile Multiband or 20/40 auto mode on my router. It really didn't matter to me anyway since most of the tech that can take advantage of the more modern wifi radio methods tend to use 5 GHz anyway. My advice is to make the 2.4 GHz radio as plain as possible, no auto-modes or smart modes. My cameras were stable after I made that change.

I have exactly he same issue. I tried everything. The cameras show connected to Wi-Fi in my case. The issue is with HomeKit taking them offline. It’s obvious this is an internal issue with secured video which is totally unreliable. I’ve reset them, hard reset, changed locations of the access points to make sure there’s optimal Wi-Fi reception. I have other camera directly connected to Wi-Fi and they are always on. The circle views, wemo doorbell with HomeKit are a total nightmare. Shame on you apple. It’s a terrible product and promise for home users. If you don’t come back with a resolution I’ll remove all from HomeKit

Any updates on this? I have tried everything I have read on the internet about that particular issue, but I still have no success. Logitech circle view camera goes offline every 1-2 days. I disabled 5g, moved everything to a 2.4 SSID, set a static IP address, nothing seems to work..

I’ve got 3 HomePod minis at home, no Apple TV. Once the camera goes offline, I have go to the home app, remove the camera and add it back again 😞

Just an update from my side. As previously stated I have the most basic setup. 1 Circle View, ASUS Router, FIOS, no satellites and Apple TV 4K hardwired to Router as the hub. Logitech replaced my Circle View under warranty and said keep the old one. So now I have two that are constantly going offline, but still show connected to the router. The only way to get them back is to remove them from HOME and add them again.

However I have now noticed since I have two. If I set either one to record to Apple iCloud that camera goes offline as quick as 30 minutes but sometimes as long as 1-2 days later.

I have now set both to stream only and they have been connected for weeks with no interruptions.

As Jekyll previously stated, I am also suspecting its HomeKit software and particularly the secure video recording. Or at least that seems to aggravate my simple setup. if I have even one recording, one or both cameras may go offline. What a disaster between these two respected companies.

I wish I never invested money into the three Circle cameras I have—one of which was an expensive outdoor camera. Nothing but headaches since day one.

All of my Aqara and eufy cameras are loading fine this morning, but all three of my Circle cameras are offline despite rebooting every device in the chain of connection.

Landed on this page hoping to get help on maybe fixing this for good, but instead see others with issues too. So instead I’ll just add to the venting.

Anyone considering buying a new or used Logitech Circle camera save your money and sanity and go with another HomeKit option. I have had ZERO issues with my Aqara cameras, for what it’s worth.

Sorry, I can’t figure out how to reply to a specific question on this string of comments on the Apple forum (or whatever it is called).

Someone asked how they got their camera replaced. I have spent hours and hours trying to get the logi camera to show on my home kit app. Talked with Apple. “Sorry sir I’ve exceeded my time allowed to solve this problem. You will have to call Logitech”.

I call Logitech (some secret 800 number I found last time I tried to fix this). Talk to someone in India who tried to be helpful but kept going away to ask someone higher what to do next. After 1 1/2 hours they said they would schedule a call with a senior person do the next 48 hours. I said no, they would have to hang up because I would not until I could talk with someone with the tech skills to help me. Finally she said ok, within 24 hours…! She finally hung up. I kept, like the inmates in the insane asylum, doing the same thing over again (going through the reconnection process). I did get a call from a senior guy who concluded the unit was defective. A new unit arrived three days later. I now get a blue light that won’t go out on the unit. It does show on the home app (iPhone 14 proMax, up to date operating system. Tried “defective” unit still no show.

Unfortunately, I have no technical background and am just a dumb consumer…. Why is it that this country can put a man on the moon in, what, 1969 - but can’t get two companies products to work together. Apple should not get into a business that it cannot support because of what ever reason!!! Lousy product, louSy support. I think I will make a sign and go to the next stockholder meeting and be the gadfly that has to get thrown out. And I’m a sizable Apple shareholder. Or, throw all this junk in the trash and buy a Glock - they work.

Ok I can confirm now that as long as I set the cameras to stream ONLY they work and stay connected.

if I set them to stream and allow recording they will eventually go off line. Sometime minutes later, sometimes a few hours. I am using iCloud to record.

But.. what’s the point in having the camera if it can’t record? I’ve read about this on another site too, they mentioned the same thing, that if you set it to stream only, everything works fine. The problems start when you set the camera(s) to record.

Anyway, I gave up and got a eufy cam. I am also using iCloud for storage and this is what I noticed: at some point, the eufy camera would go offline too! I switched to the native app to see if things would change, turned out that sooner or later the camera would go offline there too.

After searching things a little bit, this is what I did and it seems to be working fine so far: I called my ISP and opted out of CGNAT. Getting a public ip address eliminated the online/offline issues I had. I wish I had thought about it before I returned the Logitech Circleview camera, just to test if it would work, but I’m ok with the eufy now too. Give it a try, it may work for you and all the others as well.

What a scam. These cameras aren’t cheap. I bought four and HomeKit doesn’t show video despite the fact they they are connected to the 2.4 GHz network, they receive and send packets and the signal is very good. I bought them because they were made for HomeKit but they weren’t. Logitech just saved money in building reliable software and relied on buggy secure video from apple.

it’s a shame these brands are playing with customers this way.

I bought this doorbell thinking it would be easy to install and work well since it works with HomeKit and is sold from Apple stores. DONT BUY THIS PIECE OF **** HARDWARE. I’ve had professional installers come out to fix it and it can never get going more than half an hour. The package says it works with both 5ghz and 2.4ghz, but then support says to turn off 5ghz for it to work. The worst technology experience I’ve ever had between the awful Apple support and Logitech support blaming each other.