CarPlay keeps getting disconnected via USB cable

I am trying to set up my parents' new car. They live in Europe and drive a 2022 Dacia Sandero Stepway III. The car comes with the CarPlay feature but for some reason it keeps getting disconnected and I cannot figure out why. It connects, but after a few minutes it disappears, and you need to unplug the phone and plug it back. l I used two iPhone 12 Pro and two iPhone 13 minis, all are updated, iOS 16.2. I tried all the tricks that I could find online, and nothing works. The car has the most updated system version. The Bluetooth connection seems to be fine. It's the USB cable connection that is causing issues. BTW, I just bought a brand-new Apple cable. Anyone in a similar situation?

iPhone 12 Pro, iOS 16

Posted on Jan 10, 2023 12:38 PM

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Feb 10, 2023 12:32 AM in response to oana288

I don't think so that's the reason. In my Dacia Logan III 2022 (same head unit) car I have tried with 2x iPhone 13 Pro and every 2 3 minutes wired connection get dropped. With iPhone 11 is working just fine.


With wireless adaptor for CarPlay is working fine even with my 13 Pro, but with wireless connection I have issues with the connection at the beginning, when entering the car (black screen and so on, might be the adaptor)


I am keep waiting for some miraculous update to iOS or car head unit.

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50 replies

Jan 13, 2023 3:07 PM in response to oana288

Hello oana288,


Thanks for posting in Apple Support Communities. We understand that you're having trouble with CarPlay on your parents Dacia Sandero Stepway III and so far, none of the troubleshooting steps you've tried have helped.


Does CarPlay come installed from the manufacturer or are they using an aftermarket radio? We ask, because we don't see the vehicle listed on the official website: iOS - CarPlay - Available Models - Apple


Since you've had the same results with multiple iPhones, we recommend reaching out to Apple Support directly next: Contact - Official Apple Support


Take care.

Jan 14, 2023 3:09 AM in response to bbesspete

Thank you your input. After posting the question here I found out the CarPlay is not actually supported in Romania apparently. It is on the car display as a feature, so I am not sure how since officially is not supported. They give the tutorial on how to connect your phone etc. It is in the car’s instructions manual but after checking Apple.com for compatibility I don’t know why they are advertising it when is not technically supported. I will email both the car manufacturer and Apple support and hopefully someone will answer my questions.

Question marked as Helpful

Feb 10, 2023 12:32 AM in response to oana288

I don't think so that's the reason. In my Dacia Logan III 2022 (same head unit) car I have tried with 2x iPhone 13 Pro and every 2 3 minutes wired connection get dropped. With iPhone 11 is working just fine.


With wireless adaptor for CarPlay is working fine even with my 13 Pro, but with wireless connection I have issues with the connection at the beginning, when entering the car (black screen and so on, might be the adaptor)


I am keep waiting for some miraculous update to iOS or car head unit.

Feb 10, 2023 8:09 AM in response to cosmin198

It worked with an iPhone 7 and 11 for me as well...but not with newer than those. Apple released a new software update recently, but my parents don't care very much for the feature and I don't think they will bother to test if it's working unless I walk them through the steps. I didn't think about trying the wireless charger.

Question marked as Helpful

Mar 14, 2023 5:59 AM in response to cosmin198

I emailed Dacia and they said this:

This situation was reported by other iPhone users and investigated by our technical team. After continued tests the technical team was able to establish that the origin of this issue is on Apple’s side and Renault has been working closely with them to solve this. The solution will likely be in the form of a iOS update. 


waiting for updates then..

Mar 18, 2023 1:38 PM in response to oana288

Hey, got also this issue with Dacia Jogger. Waiting for reply from Dacia HQ from Romania (written letter posted as registered letter, physical one). If they will confirm that they new the problem before selling the car and still sold you a car, and if you live in EU (sorry, no idea how other markets works) technically you can give your car back or demand free upgrade. Will see. From what I know problem exists also in Renault (Megane mostly) and in some South Korean copies of these cars.


Problem does not exist in Germany, Austria and Switzerland from what I know. These are 1st class markets and if they will put such equipment in one of these markets they could face serious problems... then... you can make your opinion on your own.

CarPlay keeps getting disconnected via USB cable

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