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Level 1

4 points

Beats headphone repair

Can Apple help to repair or send out for repair to fix Beats headphones purchased with MacBook at Apple Store in Danbury, CT? The headband part broke/snapped, so will not stay on head.

iPhone 12 mini, iOS 16

Posted on Jan 10, 2023 2:27 PM

Top-ranking reply

Raicya

Level 10

209,367 points

Posted on Jan 11, 2023 5:29 AM

Yes, you can check here -> Beats Repair & Service - Apple Support

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Similar questions

warrant repair refused I have a pair of beats headphones. 8 months old. The extending part of the headband became loose. 2 screws have come out and disappeared. I took the headphones back to Currys. They booked me in to a 3rd party authorised apple repairer. They contacted Apple and sent me this by email.... "I have had a chat with Apple and they have confirmed that we are unable to cover your Beats under a warrantable repair due to the missing screws. The only option we are able to provide would be shipping to Apple for repair at the cost of £189. If you would not like to proceed, I can prepare your Beats for collection in-store." £189 was the purchase price!! I would have thought this should be covered under warranty!! I have emailed asking for more detailed reasons as to why it is not covered but no response.
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1 reply

Top-ranking reply

Raicya

Level 10

209,367 points

Jan 11, 2023 5:29 AM in response to SP88SP

Yes, you can check here -> Beats Repair & Service - Apple Support

Beats headphone repair

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