Handwritings and drawings in Freeform not syncing properly to my device

I’m experiencing an issue where Freeform boards shared with me come in with incomplete/missing handwritings and drawings, but the ones I create are fully visible both to me and users I share with. Everything else (i.e. images, shapes, documents, etc) loads correctly. I’m using iPadOS 16.2.


I have carried out the following steps to attempt to fix the issue:

  • Close and reopen the affected board(s) - did not work
  • Force quit and restart Freeform - did not work
  • Check/change internet connection - did not work
  • Reboot iPad and reopen Freeform - did not work
  • Delete and reinstall Freeform - did not work


Is there anyone else experiencing this issue, and are there any workarounds?

iPad, iPadOS 16

Posted on Jan 10, 2023 10:14 PM

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Posted on Feb 16, 2023 10:11 PM

I had the exact same issue when I created a board on my iPad Mini 6th Gen (and wrote the text using the Apple Pencil 2nd Generation) and shared it with my Fiancé but she was seeing the text come up garbled on her iPhone 14 Pro Max and iPad Pro 5th Generation.


I unshared the board with her, and then upgraded her iPhone 14 Pro Max and iPad Pro 5th Generation to the latest iOS release (16.3.1), shared the board with her again and it fixed the issue.


Hopefully that helps.

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58 replies

Mar 26, 2023 7:35 PM in response to Bee-am

I can categorically confirm that iPadOS 16.3 or 16.3.1 has NOT fixed this bug and it's now got to the point where myself and the whole office is going to have to stop using Freeform because of it (and Apples apparent reluctance to fix it).


The only way I can share boards at the moment is to group select items and copy / paste them into an email!


Here's an example of what I'm getting after creating a board on my iPad Air 5;


iPad original (running iPadOS 16.3.1) created during the meeting.



Mac Studio (running Ventura 13.2.1) around 30 mins later once meeting was finished



iPhone 14 Pro Max (running iOS 16.3.1) just to see how it looked



Apple - please don't beta test on customers who have paid thousands of $$ to join the integrated Apple experience! 😢

Feb 12, 2023 9:56 AM in response to Bee-am

I haven't had cause to share boards with anyone but I'm on the most recent version of everything and experiencing this exact issue via iCloud.


Everything looks fine on my iPad where the drawings and hand written notes where made (Doc originated on my Mac) but the sketches and hand written stuff is missing more than half of what should be there on my Mac.


Still gotta go through the troubleshooting steps but this board was created on 16.3 and Ventura 13.2 so I'm guessing it's not entirely resolved yet. 😪


Gotta say, it made for some great cardio this morning.

A little heart attack never killed anyone, right?


i7 27" iMac | Ventura 13.2 | Incomplete boards

Gen5 12.9" iPad Pro MHNY3LL/A | 16.3 | Complete Boards

iPhone 14 Pro MQ0N3LL/A | 16.3 | Incomplete Boards

iCloud 2TB with ADP Enabled

Private Relay Enabled

Feb 21, 2023 2:31 AM in response to Bee-am

I also have completely fragmented boards in freeform after sync.

The original on my iPad mini (iPadOS 16.3.1) looks perfect.

Synced Version on my iPhone mini 12 (iOS 16.3.1) is destroyed.

Synced Versio on my MacBook Air (M1) (Mac OS Ventura, 13.2.1 (22D68)) is destroyed.


In this state unfortunately not usable. Major bug. Please fix asap.


Deleting on Mac and iPhone by disabling iCloud Sync doesn't help.

From my observations/guessing it concerns especially parts that have been edited, deleted, or similar.


Any Ideas how to solve instead of waiting for Apple to fix?



Mar 28, 2023 1:32 PM in response to Nerfherder

The original is on the iPad (on which I also do most of the editing) and it's perfect. On all other devices the result is - let's say shuttered. More important than on my Macbook (M1 Air) iPhone, on team members' devices.


The copy paste solution only ever helps for a moment and cannot be considered a "solution" to the problem.


I also think to myself, the "markup" of such a complex tool is "demanding".

And we didn't even work on it at the same time.


I have also not yet tried hardcore to reproduce the previous errors.

But the old fragmented contents are still fragmented and the old document.

Even after editing something on the board.


And I haven't yet done a test with a newly created document.


best,

Felix



Feb 17, 2023 7:22 AM in response to Anubis95

I tested sharing then removing access and re-sharing but still had an issue. Was "testing" with a iMac running Ventura 13.2.1 (latest). The iMac already had the last OS so not sure if that makes a difference.


Most of the Freeform boards I use aren't shared - just want to be able to view/edit from my devices (iPad Pro latest, iPhone 14 Pro and MacBook Air M2).


I'll open a ticket w/ Apple with the hopes it will raise awareness if they are getting complaints.


but glad it worked for you!!


Thanks!


Mar 28, 2023 11:21 AM in response to Nerfherder

but every update on the iPad isn't synced properly. again and again. furthermore cropped and replaced content is grouped and not longer easy editable.


No solution at all. I guess I have to go back to miro.


I appreciate if apple tries to do something better, more easy than competitors. It works a bit with maps, but freeform has a long way to go - unfortunately because in general I love it.

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Handwritings and drawings in Freeform not syncing properly to my device

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