Level 1

43 points

Notifications about virus

Every few minutes a notification pops up on the upper right corner of my monitor warning about a virus or some other problem with my computer. It stays for a second or two, too fast for me to read it all. I asked Apple at their phishing address but the response was computer generated and obviously not responsive to how to stop them. These are really annoying, and look very official. Do you know how I can stop them without ending perhaps significant warnings? (The options below don't allow for Mac 14.")

MacBook Pro Apple Silicon

Posted on Jan 11, 2023 6:02 AM

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etresoft

Level 9

56,764 points

Posted on Jan 11, 2023 4:32 PM

These notifications are caused by website notifications in Safari.

To fix it, go to Safari > Settings > Websites > Notifications and remove whatever site seems most likely to be generating those. If you can't figure it out, feel free to remove all of them. This will trigger web sites to ask again. Now that you know where to look, you will be better able to find out which site is causing it.

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30 replies

carolagate Author

Level 1

43 points

Jan 11, 2023 9:49 AM in response to Owl-53

Thanks, everyone. I'm convinced, and I see now that the link I sent you is an ad for a competing product. I was concerned because I'm always afraid to download anything not sold by Apple despite understanding that it might be because Apple takes too big a cut. I'll get back to you when I can find the time to download and run it thru EtreCheck.

Owl-53

Level 10

103,243 points

Jan 11, 2023 1:07 PM in response to Katana-San

Thank you too.

Below is directed as a general posting on the usage of Etrecheck and in Not Intended specifically to anyone individual.

To be fair, the OP is prudent to question downloading Software from outside the Apple Store.

Though, the notion that everything from the Apple Store is safe and will not potentially perform harmful things to the computer should be exposed IMHO

What the Application may do to the computer is up to the User to check this out before purchase.

Case in point, being the infamous CleanMyMac aka BrickMyMac ( quoted term from a More Senior Contributor) which does appear in the Store.

This will include CleanMyMac

Read some of the posting and arrive at your own conclusions

It is interesting that some Entity quoted by OP cites Etrecheck as a bad actor software but seldom does one read similar about CleanMyMac is the same breath, except on these Forums

carolagate Author

Level 1

43 points

Jan 12, 2023 7:54 AM in response to etresoft

Thanks. I was surprised that you called it an "old" version, since I got the update notice only yesterday. I've updated it now, but am still getting those virus warnings. I probably do have a lot of junk on my computer. I tried to eliminate it by not transferring everything to my new computer, but just moving things one at a time. That didn't work well and most of the old stuff is still there. Should running EtreCheck again show me how to get rid of the low-level tasks, and would that have any relation to the notifications problem? Thanks.

carolagate Author

Level 1

43 points

Jan 12, 2023 2:49 PM in response to BobHarris

I appreciate the help you and everyone else has been offering. I got the article you referred me to, force quit Safari, reopened it with the shift key down, but the notifications kept coming. I guess I'll have to try Apple Care. It takes so long with them, and since I'm deaf and use a captioned phone it does become a struggle to understand. Apple used to let me use the disability number where the tech people knew much better how to speak to a person with a severe hearing loss, but now they've restricted the line to issues with the disability functions of the Mac, not the caller's disability. I did a scan with Malwarebytes and downloaded the app you recommended. The scan found nothing.

carolagate Author

Level 1

43 points

Jan 14, 2023 5:59 AM in response to Kurt Lang

Thank you! This is clear and simple, and matches what Apple said when I finally decided to call Apple Care after getting so many confusing responses. I wish I'd seen this first because the Apple tech also had me delete everything in addition to notifications, which made no sense to me. I hope it doesn't cause any problems with other web sites.

Jan 11, 2023 8:27 AM in response to carolagate

Etrecheck is most certainly NOT malware. I’ve used it many times to investigate issues on my Macs. I downloaded it from https://www.etrecheck.com/en/index.html

Owl-53

Level 10

103,243 points

Jan 11, 2023 8:43 AM in response to carolagate

In Good Faith, I am including my Etrecheck Report as an Example of what is does and does not do.

Arrive at your own conclusions

Etrecheck Report

Katana-San

Level 10

81,565 points

Jan 11, 2023 8:50 AM in response to Owl-53

Hello ~ Excellent way of putting forth good faith! 🙏

~Katana-San~

carolagate Author

Level 1

43 points

Jan 11, 2023 8:50 AM in response to Owl-53

Do you have any idea why the Apple store doesn't carry it?

carolagate Author

Level 1

43 points

Jan 11, 2023 12:19 PM in response to Luis Sequeira1

Thanks, Luis. How do I attach the EtreCheck report? I saved it to my desktop but it's greyed out when I try to attach it.

Katana-San

Level 10

81,565 points

Jan 11, 2023 1:24 PM in response to Owl-53

Hello once more~ I do see we are of the very same opinion. Bad actors are all around.

~Katana-San~

Owl-53

Level 10

103,243 points

Jan 11, 2023 1:43 PM in response to carolagate

A little help from an aging Owl 😁

Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<

carolagate Author

Level 1

43 points

Jan 11, 2023 2:06 PM in response to Owl-53

Trying.

EtreCheck report

Owl-53

Level 10

103,243 points

Jan 11, 2023 2:11 PM in response to carolagate

Thank you for the acknowledgement 👍

Best I fade into the background on analyzing the Report.

Respect for the Contributor who originally suggested installing and running the Application.

etresoft

Level 9

56,764 points

Jan 12, 2023 2:58 PM in response to carolagate

carolagate wrote:

the notifications kept coming.

You can turn them off.

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Notifications about virus